VikramK — TomTom Discussions

VikramK
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VikramK
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  • Hi @Giovanni_vall Welcome to the community! Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK ? Thanks, Vikram
  • Hi @Steve_R Welcome to the community! We did some changes in the back-end. Could you do a soft reset and follow the steps on the support article link @Willy875 added above? https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
    dans Start 52 map update Commentaire de VikramK 07:18
  • Hi @rgf Welcome to the community! My team has fixed the services for your TomTom, please do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
  • Hi @fernandotomtom Welcome to the community! The service isn't active on your account, could you please contact our customer service team along with the order number to sort out the subscription? Thanks, Vikram
  • Hi @jorgedrodrigues Welcome to the community! A different version of the map has been activated for your TomTom, please connect the device to TomTom HOME and check for udpates. Regards, Vikram
  • Hi @Shawnloveshorses_161 For those islands, we don't have the core data to develop a navigable map. That is also the reason we don't accept any corrections via MapShare reporter. I will create a ticket to raise a request, but that is subject to demand and how many of our users want the coverage in that location for…
    dans Hunga, Tonga Commentaire de VikramK 07:03
  • Hi @Nörtti_70 Welcome to the community! Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK ? Thanks, Vikram
  • Hi @Rainel Welcome to the community! The order is not allocated to your TomTom account. Please get in touch with our customer service along with the invoice/order number. They will help you sort this out. Regards, Vikram.
  • Hi @ArdaAlpVia135 Could you try few steps as below- 1. Disconnect the device and quit MyDrive Connect application from the notification area. 2. Delete the HOME3 folder located at - C:\Users\Your user name\AppData\Local\TomTom\HOME3\cache 3. Soft reset the device- https://www.youtube.com/watch?v=_Gjlezrj08c 4. Open MyDrive…
  • Hi @abidtech Welcome to the community! Map activated for your TomTom XXL. Please check for updates now... Regards, Vikram :)
    dans Tomtom XXL Map Commentaire de VikramK 21 janv.
  • Hi @Ja88erwocky Welcome to the community! My team has fixed the services for your TomTom, please do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
  • Hi @Radaway The services for Traffic and Speed Cameras look okay for your TomTom. For the traffic and connectivity issues, I would suggest that you try the steps advised in the video below- https://youtu.be/1_CsFLJ2Ang For speed cameras, I would suggest that you try the steps below- Remove speed cameras -…
  • Hi @elink Welcome to the community! We have raised an internal ticket to fix this bug. Have you tried ordering the service directly through our webshop? https://www.tomtom.com/en_gr/navigation/maps-services/ Regards, Vikram.
  • The bug has been fixed, so I am closing this discussion. Feel free to start a new thread if needed... Thanks!
  • Hi @Mohammed1 The map of UK and ROI has been activated for your TomTom. Could you check for updates now? Thanks, Vikram
  • Hi @ Welcome to the community! Could you report this using our MapShare website (https://www.tomtom.com/mapshare/tools/) > Other > Toll Regards, Vikram.
    dans Updating toll routes Commentaire de VikramK 19 janv.
  • Thanks Tony. I’m glad to hear you got it sorted! :D When you're satisfied that your question has been answered, please mark your topic as solved so that others with a similar question may find the answer easier. If you have further questions, don't hesitate to post back here. -Vikram.
  • Hello everyone :) Our team has deployed a fix and after the recent tests the route planning seems to be working fine. Thanks, @Essex_Trucker_Dec94 & @sireland for confirming... We have kept the ticket open as we are monitoring the situation, let me know if you see the error again. Regards, Vikram.
  • Hi @GO620GO620 Welcome to the community! My team has fixed the services for your TomTom, please do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
  • The services are showing activated on our side, perhaps another soft reset and try again? Thanks, Vikram.
  • Hi All, We have seen reports of contacts logged by our Customer Service team regarding the same issue. A task has been created for our team to investigate the issue on CCARE-3505 I have merged all the discussions where the same problem was reported on our forum. Will post back with any updates as they come... Regards,…
  • Delete the map on the device- See steps on our article here- https://help.tomtom.com/hc/en-gb/articles/360013901300 Download a fresh map offered as a download- https://help.tomtom.com/hc/en-gb/articles/360013961259 Thanks, Vikram.
  • Hi @Moomilicious Welcome to the community! My team has fixed the services for your TomTom, please do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram.
  • Thanks Adam. I would recommend that you get in touch with our customer service along with the order number or the invoice copy. They should be able to sort out the subscriptions on your account. https://help.tomtom.com/hc/en-gb/articles/360015568919/ Regards, Vikram.
  • I already see that you have map update services on your current TomTom linked to your account. If you are planning to upgrade to a new TomTom, then all our recent models available on our webshop are sold with free map updates [Lifetime of the device]. Thanks, Vikram.
    dans lifetime Maps Commentaire de VikramK 18 janv.