VikramK — TomTom Community
Avatar

VikramK

TomTom Moderator

VikramK TomTom Moderator

À propos…

Pseudo
VikramK
Inscrit
Visites
4,288
Dernière connexion
Statuts
Administrators
Points
6,372
Navigation device
GO PREMIUM
Badges
26
Messages
9,012

Badges

Expert (In-built navigation)Sixième anniversaire500 J'aime250 J'aimeSuch WisdomApprentice100 J'aimeFirst Aid25 J'aime5 J'aimePhotogéniqueMentionsStarting UPRegular writer Scribe Wordsmith NovelistExpert (RIDER)Expert (GO MOBILE APP iOS App)Expert (GO Mobile Android App)Expert (Car navigation)1er anniversaireSecond anniversaireTroisième anniversaireQuatrième AnniversaireCinquième Anniversaire

Réponses

  • Hi @NHBob The ONE 2nd Edition has been declared end of life so I don't think it's possible to buy an SD card with pre-installed voices and maps. Sorry :( Regards Vikram
    dans SD Card Commentaire de VikramK 3 avril
  • Hi @farnol The traffic is a layer of information over the navigation maps used on TomTom PND's. Both are completely different projects, maps updates are rolled out as quarterly updates while traffic data is real-time information displayed when the…
  • Hi @Marco_GO Welcome to the community! Could you try some of the troubleshooting steps below- 1. Factory reset the device- Main menu- Settings- System- Reset device 2. Delete all Bluetooth pairings on your smartphone. 3. Start afresh pairing htt…
  • Hi @Zaijjj Welcome to the community! Could you send me the serial number of your device through a private message? Thank you Vikram
  • Hi @Andrew_IT I agree that we don't have a separate space to add feedback on our website but this is an official TomTom Community which can be utilized for this purpose. We log all reviews, suggestions, improvement requests which get forwarded to …
  • Hi @unrath Welcome to the community! Where do you see this message? I reviewed your account, I see your device comes with USA, Canada & Mexico lifetime maps. Regards Vikram
  • Hi @JonJakku Welcome to the community! I would suggest that you check this with car dealer. I think they should be able to advise you if it's possible to only remove the navigation functionality. Regards Vikram
  • Hi @simon123456789 Welcome to the community! A map has been reactivated for your device, just remove the existing map first and download fresh version using TomTom HOME. Regards Vikram
  • @SPerkins (Quote) Hi Sally That is completely your choice depending on your travel requirements. Your currently have the subscription for Europe map updates. If you wish you can install the full map or regions using TomTom HOME. Map version 10.45…
  • Hi @Ebyson73 I have asked the team to create some jobs in the backend, please check for updates in MyDrive Connect. Some items will be removed and the device will reboot automatically creating free space to install the Navkit(firmware) After the …
    dans GO600 Update Hangs Commentaire de VikramK 1 avril
  • Hi @SPerkins Welcome to the community! I see you have ordered two different services- 1. Europe map update services 2. LIVE Services The first one will offer new maps during the year which are released every quarter. The second will enabl…
  • Hi @Pablosierra Welcome to the community! For the R-Link models TomTom only provides the software. For maps and support related questions I would suggest that you refer to this FAQ- https://uk.support.tomtom.com/app/answers/detail/a_id/17757/ Reg…
  • Hi @roddieboy Welcome to the community! The view of the GPS receiver or the antenna should not be obstructed. If you are in a wooded area, near tall buildings or water it can take longer than normal for your device to receive a GPS signal. Try mov…
  • Hi @BanburyGuy Your account shows a recurring subscription for LIVE Services for the Via 130/135 device. I think you have ordered an incorrect subscription as this model is a non-LIVE device. I would suggest that you get in touch with our customer…
  • Hi @Ebyson73 Welcome to the community! The logs show that there is not enough space on the internal memory to install the map. I have activated a small map(Venezuela) which I would recommend that you install it on the internal memory first. Use …
    dans GO600 Update Hangs Commentaire de VikramK 31 mars
  • Hi @Ummagumma I reviewed your account which shows that the charge is for a recurring subscription for Speed Camera Services. See: https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/speed-camera-updates/world/ If you wish to stop/cancel the s…
    dans Unorthorised purchase Commentaire de VikramK 31 mars
  • Hi @Baaney Welcome to the community! I reviewed your account which shows that the charge is for a recurring subscription for Speed Camera Services. See: https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/speed-camera-updates/world/ If you w…
  • Hi @MLHills I don't find the device linked to your account, could you send me the serial number of your device through a private message ? Regards Vikram
  • Hi @Maytree Welcome to the community! The phone lines are closed but you can still start a LIVE chat. I have sent you a PM. Regards Vikram
    dans World Speed 1 Month Commentaire de VikramK 30 mars
  • Hi @Sisyphus As Doug suggested, a small map of Venezuela has been activated for your device. If you have this installed on the internal memory then the device it will avoid the no maps error. Regards Vikram
  • Hi @Daniel-Mega Welcome to the community on my behalf as well! I have asked the team to make some changes in the back-end. Just do a soft reset and check for updates in MyDrive Connect. A new version of the map should be offered for download. htt…
    dans Rider 400 Commentaire de VikramK 27 mars
  • Hi @Mezun Welcome to the community! We can help you with questions that mostly software related- Maps and Software. For hardware-related questions, I would suggest that you contact the car dealer. Thank you, Vikram
  • Hi @FlaconPhil @DougLap We have raised a ticket to remove the blocked section of the route. With the device connected to TomTom Services, here is a picture of the planned route- (Image) WD23 1GE to Heathrow airport Terminal 5. Could you test t…