tfarabaugh
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tfarabaugh
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  • No, TT Sports never offered glass repair and the part is not replaceable or available elsewhere and never was. If the glass is gone then the watch is dead.
  • It is either a bad cable or the watch is dying. Was it a real cable or a knockoff? It was likely a knockoff as TT Sprots went out of business 5 years ago and stopped producing them. Check if there is there any damage to the pins in the charger or the contacts on the watch. If any of the pins are bent or deformed straighten…
  • You do not say whether you sync by phone app or by computer. For computer connection issues, are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few…
  • It is never going to happen as TT Sports has stated in the past. The code is valuable intellectual property to TT and they are not going to give it way for free in the event they ever decide to revisit the business. It also creates a support nightmare because you then have limitless numbers of different firmware versions…
  • No, there is no way to change the color scheme. I can read it fine myself.
  • You should reset the phone connection following these steps. First you need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a…
  • That is an original Multisport which was discontinued about 7 years ago. TT Sports went out of business almost 5 years ago and there have been no updates since then. The watches are end of life and obsolete and there are no more updates
  • When you register the new watch and are given the choice to login or create a new account, choose login and use the same email and password as your old account and the watch will sync to that same account. If you already registered and it is under another account, do a factory reset and register it to the old account. Both…
  • TomTom never offered a repair service, and the display was not covered under warranty so there is little you can do. The screen is not a user replaceable part so there are no spare parts. TT Sports went out of business almost 5 years ago and htey are at end of life, so it is time for a new watch,
  • It sounds like the watch is dead. At this point it is long discontinued and far out of warranty and with TT Sports having gone out of business almost 5 years ago there is really little that can be done. Try a factory reset but if that does not help it, it is time for a new watch.
  • It is a Multisport which was discontinued about 8 years ago. TT Sports went out of business almost 5 years ago and discontinued all product lines, so they are hard to find. You need to look on third party sites like eBay, Amazon, etc. for knockoffs. They only straps that will work are those for the Multisport and the…
  • You do not say if this is a new issue and you were able to do it before so here are some basics around music: The Sports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into…
  • If you have a Golfer1, it is likely because it is end of life. Please see the announcement below that came out last year: TomTom will no longer support the first generation of Golfer watches (serial numbers that start with HB) as of 01/07/2021. In 2017 TomTom announced that both the development of new hardware for and the…
  • Try a factory reset.
  • Try a factory reset and if that does not help you can try to let the battery completely drain out and then charge it and see if that helps but it is likely the display has failed. Since TT does not offer a repair service and that product was discontinued years ago (TT Sports went out of business almost 5 years ago) it may…
  • No. TomTom Sports went out of business 5 years ago and the watches are end of life with no support. Time for a new watch.
  • Agreed, just replace it at this point. TT Sports went out of business 5 years ago and the products are unsupported and end of life, so it is to worth throwing more money or effort at it.
  • Agree with Willy875, TT Sports went out of business almost 5 years ago and the devices are end of life so there are no parts available. Look for used ones on eBay, Amazon etc. or look for a new watch.
  • They won't look at it because they have been out of business for almost 5 years and the watches are end of life and out of warranty. Try a factory reset and if that does not help, you can try to let the battery completely drain out and then charge it and see if that helps but it is likely the display has failed. Since TT…
  • No. You can download a zip file with all of your sports activities, but not the daily tracking data (under your profile, go to Settings> Manage Account> Manage My Data and there will be buttons to download your data in zip files). You cannot import this into Google Fit as far as I know and would not have any daily tracking…
  • That is an original Multisport and can only use bands for that model. All units in the Spark/Runner lineup (Spark, Spark 3, Runner2, Runner3 and Adventurer) are identical and all the straps are interchangeable. The only straps that will not fit are the ones for the original Runner1 and Multisport. At this point TT Sports…
  • This only imports the daily activity tracking, not sports activities, so it will never show up under your activities, it will be baked into the daily step count and other metrics. Nothing will come in for cycling as you have no steps (all the other metrics are based on the steps). Unfortunately, there is no way to upload…
  • As I said, the golfer does not save activity files like the other sports watches do (as a tcx). I know of no way to convert JSON-2 files to tcx format. You would need to look elsewhere online to see if someone else has a way to convert them. Here is one link I came up with when I did a simple google search, there are many…
  • The golfer does not save activity files like the other sports watches do. The rounds are not saved as a file and cannot be downloaded, they are only visible in the app. The JSON-2 files are you daily activity tracking and cannot be converted to tcx format.
  • Is it connecting at all and the activities are not showing on the account or does in never upload? If it never uploads it could be the dock. Two pins are used for charging and two for data transfer. Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed…