tfarabaugh
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This s a user forum, not customer support, no one here can look at your logs. For that you need to contact support directly through chat or email. The watch will charge even if it will not connect as there are 4 pins on the dock and two are for po…
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(Quote) That is not saying it is off, that is the Off button!. Going into the tracker menu is giving you the option of turning it off, not the status. If you press left from the clock do you get the tracker screens with steps, HR, etc.? If so, i…
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The battery is likely dead. Sitting unused the battery likely lost it ability to hold a charge and it is now trash. Try a factory reset and if that does not do it, throw it out. You are not covered under warranty and repairing it will cost more t…
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Sounds like a defective watch. Try a factory reset and if that does not work throw it out. The watch is long obsolete and unlikely to be covered by warranty (if it is contact TT) and repairing it will cost ore than a new watch. You would be bette…
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Off is not on On/Off toggle, it just turns off the tracker. You need to set a goal to turn it on. Go into the Tracker menu and select Goal> Steps and enter a steps goal and press right (or whatever goal you want, you can only have one though). …
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A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first): 1) Are you plugged directly into the machine and not a hub? 2) Does the port work, can the computer detect other devices (like fl…
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You can go to TomTom Sports and go to your Account (click your name in the top right), go to Settings>Manage My Account and there is an Option there for Manage My Data. Click this and you will be able to download all activities in zip files.
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There is no such thing as a Spark5, they inly went up to 3. You may be able to fix it yourself. If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime …
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(Quote) It may very well be the phone. Your only option is to completely reset the connection but the phone may have made changes that prevent the connection. Since TT Sports went out of business over 2,.5 years ago they have not changed anything…
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Not sure what you mean, but the activity will not show up on TT Sports until you connect the watch and upload it (via computer or app).
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Are you trying to download the desktop software? They changed its location, you need to go to https://help.tomtom.com/hc/en-us/articles/360014889740-Get-started-with-Runner-3.
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I(Quote) I am not sure what you are trying to accomplish here as your description of the problem is unclear. Try contacting customer support using the Contact Us link at the bottom of this page (email or chat only).
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(Quote) If you do not need the account set up under the old email address just factory reset the watch and register under the correct email.
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Your account is tied to the email you log into. It sounds like you have different logins in each device. Logout of MySports app and website and log back in using the same email. You can also factory reset the watch and when it asks to register sa…
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(Quote) That is in the UK only and I highly doubt it is up to date.
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The battery is likely depleted. Try a factory reset and if that does not work it is time for a new watch, There are plenty of brands out there with better feature sets for less money these days (TT Sports went out of business over 2.5 years ago).
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No, TT no longer provides free replacements and since they went out of business and ceased all production over 2.5 years ago they no longer have them, Third party sites like eBay or Craigslist are your only option. Either buy knockoffs or better ye…
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Third party sites like eBay or Craigslist are your only option. TT Sports went out of business over 2.5 years ago and ceased all production so they no longer have them. Either buy knockoffs or better yet, buy a new watch, there are plenty of brand…
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It supports any BT+ Speed/Cadence sensor but it needs to be a dual sensor, not separate speed and cadence as there is only one channel. As to maintaining a list, TT Sports went out of business over 2.5 years ago an all products have been discontinu…
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It supports any BT+ Speed/Cadence sensor but it needs to be a dual sensor, not separate speed and cadence as there is only one channel. As to maintaining a list, TT Sports went out of business over 2.5 years ago an all products have been discontinu…
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(Quote) In the watch, Under Sensors> Bike you can enter the wheel size.
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(Quote) Straps only have a six month warranty and there are none left in stock as far as I can tell (they ceased production over 2.5 years ago). You will need to look on third party sites for them,
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There is no longer phone support for TT Products. You need to contact them via email or chat during business hours using the Contact Us link at the bottom of each page.
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You need to be using a computer to do a reset, it cannot be done though the app.
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It sounds like a depleted battery. You can try a factory reset and see if that helps but otherwise it is time for a new watch (you can try replacing the battery yourself but you would need to source the battery and special tools needed on your own)…