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• Hi there, Welcome to the Community! Please see my answers below: 1.There is no need to copy any contents of the original SD card to another one. In case of any issues with the card, contact the dealer and they can help you out with it. 2. A…

  in Smart smartmedia just started in Smart Fortwo Comment by lampard February 15
• Hi there, If you've the TomTom Hands-Free Car Kit for iPhone, it won't work with Android smartphone. We'd a different car kit for Android smartphone compatible with all Bluetooth®-enabled phones charged with a micro-USB connector and which are 10…

  in Hands-Free Car Kit for iPhone Comment by lampard February 15
• Hi there, Please make sure the heart sensor under Settings> Tracker>Heart is set to ON. The goal for calories must be set to the values, you can find this here: Setting a daily activity goal Once you check these settings, sync your watch…

  in Not syncing Comment by lampard February 15
• Hi there, Please follow the steps in my comment here and let us know how it goes! Cheers, lampard

  in MySport app crashes and/or is unresponsive Comment by lampard February 14
• @bazwarneford You account is linked with the 1st generation of Runner watches for which there is no way to rollback the software. Unfortunately, It might be the case of a depleted battery. @pedromsouza Your watch is already on the latest software…

  in Software version Rollback requests | Battery issues | Runner & Spark watch series Comment by lampard February 13
• Hi there, Can you try re-installing the Sports App and also remove the TomTom_MySports folder from the internal storage of your device? Once this is done, pair the device again from scratch by resetting the connections and removing the existin…

  in App crashing Comment by lampard February 13
• Hi @PedroJavier, Welcome to the Community! Please get in touch with the customer support and they'll be able to replace the watch for you. To get in touch with Customer Support, choose 'Contact Us' at the bottom of this page, select the servic…

  in Major Screen glitch Comment by lampard February 12
• Hi oleg_.psoft, Welcome to the Community! The Navigation app for Parrot is no longer supported/updated by TomTom since October 2015 and your services will continue to work until your subscription ends. You can find the above information in …

  in Parrot Asteroide maps to update Comment by lampard February 11
• Hi @mattchalk, The inclusion of new beta testers for our app on Apple CarPlay for all regions has been ended. We will continue to email you when our solution for Apple CarPlay will be available to all users. Also, I'm closing this discussion t…

  in Apple car play with Go Mobile App Comment by lampard February 8
• @Wilkoman Please check your private message.

  in Software version Rollback requests | Battery issues | Runner & Spark watch series Comment by lampard February 8
• Hi DJ54, I've assigned the USA, Canada & Mexico map subscription on your device. Please connect and update the map using MyDrive Connect. Cheers, lampard

  in Lifetime maps Comment by lampard February 8
• Hi there, We don't have any timelines yet for Android auto/Apple CarPlay support with GO Mobile App. As you might've read here on the community about the beta invites for our app on Apple CarPlay, so it's a work in progress and we'll let you know o…

  in Android/iOS Carplay Comment by lampard February 6
• @Fancy @poltak What's the issue you're facing? If it's battery related, I would suggest making a factory reset on your watch first using the Sports Connect. Once this is done, please switch the automatic syncing off ( SETTINGS > PHONE > MANAGE…

  in Software version Rollback requests | Battery issues | Runner & Spark watch series Comment by lampard February 5
• Hi @Tei, Can you try re-installing the Sports App as suggested by tfarabaugh and also remove the TomTom_MySports folder from the internal storage of your device? Once this is done, pair the device again from scratch by resetting the connections an…

  in Sports App on OnePlus 6 crashing Comment by lampard February 5
• Hi ian.d, Welcome to the Community! I can see that your subscription is valid till March so it might be the case that you're not logged in on the App. Please see the public FAQ here to do so: Login to TomTom Account Hope this Helps! Cheers, …

  in Subscription problem Comment by lampard January 28
• Abarth_Pista wrote: could you tell how can I be a tester too? Hi there, Please see my response here: https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-iphone-ipad-29/beta-team-1041615/index3.html#post1243670 Cheers, …

  in Beta team Comment by lampard January 25
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