lampard — TomTom Community
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lampard

TomTom Moderator

lampard TomTom Moderator

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lampard
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Comments

  • Hi there @ike_59 Welcome to the Community! Which buttons are disabled? The navigation keys on the phone as shown below or App menu buttons? (Image) Can you please mention the App version and Android version installed on your phone? Also if possib…
  • Hi there, The GO Navigation app version 2.2.1 is now rolled out to small number of users with the addition of route sync feature. The app rollout will increase in the coming days to cover more users which is random for now.(Quote) GO Navigation ap…
  • Hi @TomTom2020 Welcome to the Community! We don't support HFP protocol yet and therefore AmiGO doesn't go through the car stereo system. We're looking into supporting it and improving the way we handle the volume level. Regards, lampard
  • Hi All, This is already being investigated. I'll post back here once I know more. Regards, lampard
  • Hi there @ZMarcio Welcome to the Community! Please follow the steps here in the public FAQ to reinstall the application on your Rider device. Regards, lampard
  • Thank you @bodogo3 ! I'll forward this to my team as they're already aware of some of these behaviors. Best, lampard
  • That's great @Geogee ! I didn't actually try it out myself but it's good to know that the functionality works partially even though we don't officially support it. I'll forward this feedback to my team. Thanks, lampard
  • Hi @Matty90 I've re-activated the map on your device. Please remove the existing map first and download a fresh version using TomTom HOME. Regards, lampard
  • Hi @Geogee Unfortunately, OV2 file sync is not available with the new Go Navigation App. This feature is being evaluated by the development team. We'll provide an update here if and when this feature is planned for release. We apologize for the inc…
  • Hi @bodogo3 Thank you for flagging this! Is this happening all the time or just when planning a long route? Can you please confirm the phone model, Android version, and App version installed on your device? Regards, lampard
  • Thank you @bodogo3 for your feedback! I'll send them to my product team as a feature request. Best,lampard
  • Hi @MarzipanRock Welcome to the Community! Please see the public FAQ here to get the steps for updating your TomTom Touch. I hope it helps! Regards, lampard
  • Hi @bodogo3 Welcome to the Community! I'll add this as a feature request for 'point to point navigation' to my product team. Regards, lampard
  • Hi there, Apple recently announced that App Store subscriptions (like GO Navigation subscriptions) can be shared in Family Sharing groups with iOS 14. We wanted to let you know that we plan to implement this functionality as soon as iOS 14 is avail…
  • Hi there, Apple recently announced that App Store subscriptions (like GO Navigation subscriptions) can be shared in Family Sharing groups with iOS 14. We wanted to let you know that we plan to implement this functionality as soon as iOS 14 is avai…
  • Hi @pgregg Welcome to the Community! Is this a GO Mobile App or the new GO Navigation App? Can you please confirm the app version installed on your phone? Regards, lampard
  • Hi @andreacat Welcome to the Comunity & thanks for reporting this! Can you please provide us with the App version installed on your phone? Regards, lampard
  • Hi @coylemj Is this happening at the one location you mentioned above only or with every speed limit of 50 KPH? Best, lampard
  • Hi there @Broemies The error code above can be related to SD card corruption, I would advise you to insert the battstick into the camera and format it by going into Settings> General > Storage> Format SD > Yes. See if this helps you to…
  • Hi there, Yes, the next update will be for our new GO Navigation App which is in the phased rollout for a small number of users. Regards, lampard
    in Update Comment by lampard June 16
  • Hi @Necr0x We were not able to reproduce this issues at our end but rest assured, this is under investigation with the team. One more thing to check if you disabled the Setting for traffic warnings (as shown in the picture) as it turns off the info…
  • Hi @save62 I think you just need to wait for the update to re-appear again as there is no way to force it with the GO Mobile App. Best, lampard
    in Update Comment by lampard June 16
  • Thanks, @Necr0x for the detailed information! I'll forward this to my team for further investigation. This can be a new use-case as users normally want to see the traffic information in there. Regards, lampard
  • Hi @Necr0x Welcome to the Community! Sorry, but can you please elaborate your query a bit as the description is confusing me? Are you not able to turn off the AmiGO App when in overlay mode? Which Android version you're using on your phone? What is…
  • Hi there @LuisPuche Welcome to the Community! Thank you for your feedback, I'll send to my product team and hope the service may be available soon in Colombia Regards, lampard