lampard
TomTom Moderator
lampard TomTom Moderator
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- lampard
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Hi All, Users of the Android TomTom Navigation app have not received map updates for a while. However, we're happy to share that you can now get a fresh map if you remove and re-download your maps. We thank you for your patience while we are stil…
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Hi @MarkD54 Welcome to the Community! There was an expired update of QuickGPSfix in the download queue for your device which was blocking the other downloads. I've removed it now and you can follow the steps above suggested by LAURE123 to apply …
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Thanks Jbfoodie, I've forwarded this to the team and in meanwhile, can you please reinstall the app and see if this improves the behavior? (Spoiler) I can't reproduce this issue on my Android 9 so it might be related to the phone model. Re…
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Hi @LStella Welcome to the Community! I added the correct subscriptions on your device, please follow the steps in the comment here. Cheers, lampard
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Hi Jbfoodie, Thank you for confirming this! Jbfoodie wrote: » Also, I do see the 4 dots, but it does not bring up the same menu as I see online in the documentation. Can you please post a screenshot of the menu which comes up after pressi…
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Hi @EdNerd I've made some changes in the back-end on your device to resume the download on your device and to apply these changes, follow the steps below: (Spoiler) Thanks, lampard
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Hi @Roderick69 Welcome to the Community! I'm not sure what went wrong with the map on the device but the map update service on your account is expired. I've now added the map on your device so that you can reinstall it using the TomTom HOME appli…
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Hi Beanoboy, Sorry about my late reply! Are you still facing this issue? Do you've the the warnings enabled for different speed camera types under 'Sounds & Warnings' option? If the speed camera is not visible on the map, you can report i…
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Hi ga1, Sorry for my late reply! Please get in touch with our customer support and they'll have a look at your subscription. You can click on 'Contact Us' option at the bottom of this page to phone/email them. Thanks, lampard
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Hi Lara, Sorry about my late reply! Have you managed to get the tracker connected to the computer? If not, please see the reply here from tfarabaugh to diagnose the problem: https://discussions.tomtom.com/en/discussion/comment/1223170/#Comment_12…
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Hi @Numancia Welcome to the Community! Can you please elaborate the problem you're experiencing with the Runner 3 watch? Cheers, lampard
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Hi @Jbfoodie Welcome to the Community! Can you please let us know which app you'ra talking about? Is it the GO Mobile app or TomTom In-Dash App? Also, please provide the Android version installed on your Pixel smartphone as we've not seen any suc…
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Hi @stevepickering Welcome to the Community! Please see the knowledge base article here about re-exporting the activity: Re-uploading the activities using Sports Connect/Sports App Hope this helps! Cheers, lampard
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Hi @sanjuak I can see that your device already has the latest Australia map (v10.25) installed on it. I hope the issue is resolved now. @rmej_un37 Your device also has the Australia map (v10.25) installed on it Cheers, lampard
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Hi @TMK Welcome to the Community! The TomTom services (Lifetime Maps' & Traffic) are now added to your VIA 1615 device. Please make a factory reset on your device and then activate the services to apply the changes. Cheers, lampard
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Hi @Jay_19carle Welcome to the Community! I've assigned the lifetime maps on your device which were not active for some reason. You can now connect your device by making a soft reset and update it using the MyDrive Connect. See the public FAQ …
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Hi there , Please use the mapshare reporter to report a road closure. You can use the 'Block or Unblock' report type from the options to do the above and also, add some sources in the comment section which confirms the closure for more informatio…
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Hi All, There was a temporary server outage (Errors like 503, No internet connection, server busy) yesterday with MyDrive Connect which is now resolved. You can now connect your device and download the updates. Please let us know in case this is …
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Hi there, We've seen that the MapShare download fails when update took too long to install or the update meant for a map which was previously installed on the device. In these cases, just disconnect the device from the computer, soft reset and r…
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Hi Gunnis, Welcome to the Community! I can see that your 3 years free upgrade has been assigned to your account. Please follow the public FAQ here to login and use the subscription. Hope this helps! Cheers, lampard
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Hi @ThomasZhao Welcome to the Community! The TomTom services (World Lifetime maps, Lifetime Traffic & Speed Camera's) are now added to your GO 620 device. Please make a factory reset on your device and then activate the services to apply t…
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Thanks RGM71! Sent this one to the team.
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Hi @jeffviggor Welcome to the Community! I've made some changes in the back-end on your device to resume the download on your device and to apply these changes, follow the steps below: (Spoiler) @lmons I checked your device details and it se…
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Hi @PrincessJaz Welcome to the Community! If your Android car head unit has an Intel® chipset then there is no guarantee that Go Mobile App will work on them. Please check the public FAQ here: GO Mobile App compatibility Thanks, lampard