Comments

• Hi @andy696 Have you tried the steps above mentioned in the link? Let us know how it goes! Regards, lampard

  in Subscription not showing in my App Comment by lampard January 25
• Hi @Feckweed405 Welcome to the Community! I'm not sure if the team already has this on the roadmap but I'll forward it as a feature request. Thanks, lampard

  in Voice search on CarPlay- deal breaker ? Comment by lampard January 22
• Hi @Liland Thank you, I'll add this as a feature request for the product team. You can still plan a route to contact (with a valid address) using search. Regards, lampard

  in Support for opening address link in TomTom Go Comment by lampard January 22
• Hi there, Welcome to the Community! Can you please try reinstalling the app on your device and let us know if that does the trick for you. Also, are you using an external SD card to store the maps? @Exmoor_walker Please check if the GO Navigation …

  in black-screen crashes while navigating Comment by lampard January 20
• Hi there @andy696 Welcome to the Community! Please follow the steps in the link here and let us know if this helps you to get the subscription back on your app. Regards, lampard

  in Subscription not showing in my App Comment by lampard January 18
• Hi @LeeVK Welcome to the Community! I see that you already got an update from the support team yesterday. If there's anything else, feel free to update the incident or post back here. Regards, lampard

  in Hi does anyone know if the repair center is still operating. Comment by lampard January 15
• Hi @Katiejp16 Welcome to the Community! Have a look at this topic here:https://discussions.tomtom.com/en/discussion/comment/1734662#Comment_1734662 Hope it helps! Regards, lampard

  in Walking with TomTom watch Comment by lampard January 14
• Hi there, Sorry about my late reply. I don't think there's a button on the CarPlay display to check the alternate routes. We show (in a different color) a possible upcoming alternative without you're asking for one, and then if you start driving on…

  in CarPlay alternate route Comment by lampard January 11
• Hi @PHolman Welcome to the Community! Is the watch recognized by Sports Connect software? If yes, please make a factory reset on your watch. If it doesn't fix it, it's probably the display of the watch gone bad. Regards, lampard

  in Screen lines on Spark 3 Comment by lampard January 11
• Hi @Jasmin88 Welcome to the Community! When you get a chance, please click 'Yes' to mark comments as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here. Regards, lampard

  in Remove the old watch from the account Comment by lampard January 11
• Hi @Irmgard007 Welcome to the Community! Did you find Doug's comment helpful? When you get a chance, please click 'Yes' to mark comments as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here…

  in MicroSD Card does not fit GO 6000 slot Comment by lampard January 11
• Hi @Caldera Welcome to the Community & thank you for flagging this! I'll report this to my team. Regards, lampard

  in AmiGO display bugs Comment by lampard January 5
• Hi there @Marek_MkZ The public FAQ link you posted above contains the list of countries for which the Go Navigation has Traffic & Speed Camera coverage. I'm checking with the team about the missing countries from the list. To answer your 2nd q…

  in Traffic info in application and lack of some functionalities Comment by lampard January 4
• Hi @grof Thank you for this feedback! I'm not aware of any complaints about the volume being too low in the app but I've notified the team and they will take a look into this. Google maps have controls for changing the volume in the settings. From …

  in How do I turn up the volume of the voice within the app? Comment by lampard January 4
• Hi @LisaWithers On iPhone, the subscription is handled by Apple which makes usage of the same subscription on your Samsung device impossible. Regards, lampard

  in TomTom app on mobile Comment by lampard January 4
• Hi @amaddocks Did you manage to resolve this? Regards, lampard

  in No route possible on GO Navigation app Comment by lampard January 4
• Hi there @ConstantinR Welcome to the Community! Please follow the steps in the link here and see if you manage to resolve your issues? On a side note, Have you obtained this subscription via BILDGONAV voucher? Regards, lampard

  in Why my subscription is expired? Comment by lampard January 4
• Hi @Bruno_Albuquerque This looks a bit odd. Do you have the Battery Saving mode enabled on your phone while using the app? If yes, close the app and turn that off to see if the map appears? (Open the Settings app on your phone. Navigate to the Batt…

  in How to see the map? Comment by lampard January 4
• Hi @Kamrul_m1 Sorry for my late reply! Did you manage to resolve this? Please make sure that your phone (iPhone 12) is logged in to the App Store account that was used to purchase the subscription on the old iPhone 6. You can view your current subs…

  in Subscription on my new iPhone 12 max Comment by lampard January 4
• Hi there @Alexmalyk Welcome to the Community! We removed the old TomTom Navigation from the AppStore. The first generation app you’re referring to, we are no longer able to support and no longer offer updates. It was replaced by GO Mobile App and n…

  in TomTom US and Canada app for iPhone Comment by lampard January 4
• Hi @JonP2020 Thank you for checking this again! I'll forward this to my team and in the meanwhile, you can use the phone speaker to get the warnings and instructions. Regards, lampard

  in AmiGo camera warning truncates at startup Comment by lampard December 2020
• Hi @Pavelzhelev When you get a chance, please click 'Yes' to mark comments as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here. Regards, lampard

  in I have a big problem! Please help me! Start 25 Comment by lampard December 2020
• Hi @Tatiago Welcome to the Community! The team is already aware of the 'Maria' voice missing from the GO Navigation app and plans to bring it back soon. Regards, lampard

  in because the voice of Maria (Catala) Español is no longer there Comment by lampard December 2020
• Hi there @Vinigando Welcome to the Community! The app has not been designed or tested for use with Android head units, so we can't guarantee that it will work with your current set up. The volume slider is removed and on mobile phones, you have eas…

  in Problem is TOMTOM app Comment by lampard December 2020
• Hi @IanBond When you get a chance, please click 'Yes' to mark comments as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here. Regards, lampard

  in Mazda CX5 built in 2014 - speed camera updates Comment by lampard December 2020
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