lampard
TomTom Moderator
lampard TomTom Moderator
About
- Username
- lampard
- Joined
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- Administrators
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- Posts
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Comments
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@noniboy Welcome to the Community! This can be the case of depleted battery and rolling back to version won't help as the watch linked to your account is two-plus years old. But make a factory reset on your watch and the version 1.3.255 will be offe…
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Hi there, Sorry about my late reply! For now, you can only sync your 'My Places' locations from MyDrive. The 'My Routes' functionality is not supported at the moment but I'll forward this to the product team. Cheers, lampard
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Hi @DGC2X Sorry about my late reply! We're still looking for ways to optimize the Online Search on GO Navigation app. Thank you for your feedback and I'll pass it on to my product team. Regards, lampard
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Hi @Sialor Sorry, but you won't be able to find the Go Mobile App or Go Navigation app anymore in the App Store for iPhone. I'll post back here once it is available. Regards, lampard
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Hi @Sialor I just got the confirmation that we had to remove the GO Mobile App from the Google Play Store in Russia, Chile, Morocco, and Turkey until we can release new GO Navigation app in these countries. Regards, lampard
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Hi @Hache Added the Serena and Malcolm voices. You can download them when your GO device is connected to a WiFi internet connection. Regards, lampard
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Hi @Hache Welcome to the Community! We do not have the Romanian computer voices (assumed it from the country in your profile) but I can assign you the English computer voices if you're interested? Regards, lampard
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Hi @Sialor The new Go Navigation app for Android won't be available in Russia for now. You can still use the GO Mobile App it until your subscription expires. Are you not able to see the Go Mobile App in play store? Regards, lampard
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Hi @Sialor Welcome to the Community! The new GO Navigation app (iOS) is not available in the App Store for Russia, More info on restoring purchases of the old app will follow. You can still use the GO Mobile App it until your subscription expires. …
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Hi @FWD079 Welcome to the Community! The 'Daniel' voice is not compatible with WiFi devices. Although, I've assigned the Malcolm male voice on your GO 520 device as a substitute. Regards, lampard
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Hi @chrisgrif Welcome to the Community! Did you already resolve this? Regards, lampard
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Hi @KwirkeeBirds It seems that the Network Connection is not stable as the backend shows that the device lost its connection to the internet and was unable to continue to process the update. Can you follow the steps mentioned in the link here and s…
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Hi @Ritzy Welcome to the Community! As dhn mentioned above, security software’s on the computers may block the update. I would advise you to follow the steps in the link here to redownload the US map on your device. If possible, try to use a hardw…
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@viztopiaman @e2hp The old navigation app is the end of life and not available for download anymore. With the release of our 3rd generation navigation app - TomTom GO Navigation - we can no longer migrate users from our 1st gen app: The Navigation a…
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Hi @Steven78 Welcome to the Community! It is indeed a phased rollout (2% of the userbase) of the TomTom GO Navigation app for Android. I'll post back here once I've more updates. Regards, lampard
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Hi @VNC Sorry about my late reply & Welcome to the Community! Can you please elaborate what's the issues you're facing? Did you already purchase the iPhone subscription which is not visible in the App after login? Regards, lampard
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Hi @BarcodeUK Welcome to the Community! Do you find the above comments useful? If so, please click on 'Yes' to mark them as an answer so that other users with the same query can find it useful. :) Regards, lampard
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Hi @candlem8ker17 Welcome to the Community! Have a look at this public FAQ here: Restoring speed camera locations on navigation device Hope it helps! Regards, lampard
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Hi @larsras05 Welcome to the Community & thank you for your excellent feedback! I'll pass it on to our product team and please keep them coming :) Regards, lampard
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Hi @Vexed Welcome to the Community! I see that your latest map update for UK & ROI map (version 10.40) is successfully updated on your device. If this happens next time, my first advice is to just do a soft reset and connect it back again to M…
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Hi Donald, Welcome to the Community! The photos you take and the videos you record are stored on a microSD card that is located in the Batt-Stick. When you connect the Batt-Stick to your computer, it'll appear in your computer's file system as a Re…
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Hi @"PRADEEPKUMAR " Welcome to the Community! I've sent a heads-up to the customer support about this and someone will get in touch with you shortly. In the meanwhile, please have a look at this KB article about uploading music to your Wa…
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Hi @Leslye Welcome to the Community! When you connect your watch to your computer, can you see that the watch is charging? Please make sure the watch is pushed fully into the charging dock. Does the Sports Connect window appear when you connect t…
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Hi @IndustrialPowers Welcome to the Community! Unfortunately, the premium/celebrity voices such as Mr Burns are not compatible with the GO Mobile App. Regards, lampard
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Hi @CAÑOVIEJO Sorry about my late reply! Thank you for your feedback, I'll send this to our product team. Regards, lampard