kieron — TomTom Community
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kieron


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kieron
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kieron
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  • Hi there @SpikeyMikey58 - Just recently, I had been having some issues with downloading and installing updates to my GO 5100 - possibly due to an earlier MacOS version and/or my combined internet security system. After further investigation, the issue has now been resolved. Once logged into MyDrive Connect on the PC and…
  • Hi there @Walshmefc - Since the Bluetooth/MyDrive app data pairing issue regarding iOS 13+ operating systems on Apple iPhones, I have directly paired my Rider 500 to my iPhone and have received traffic/camera data perfectly for the last 2 years. This is what I did: 1. - Deleted the MyDrive app on my iPhone 2. - Deleted old…
  • Hi there @peknamailovaadresa - On your Go Premium’s Menu, go to Settings, then Route Planning, then to the right hand side of the screen, keep pressing the scroll down arrow until you reach the “Avoid on every route” section. This is where you will will find Toll road avoidance.
  • Hi there @emarsh - I also store my motorcycle in a garage (unheated) but never leave the Rider attached - it’s always kept indoors. I note that you are also located in Spain. Not only does this lower the chances of condensation/misting build up, surrounding temperatures reducing to less than 10c tend to cause irreversible…
  • Hi there @Keralagreen - Since the Bluetooth/MyDrive app data pairing issue regarding iOS 13+ operating systems on Apple iPhones, I have directly paired my Rider 500 to my iPhone and have received traffic/camera data perfectly for the last 2 years. This is what I did: 1. - Deleted the MyDrive app on my iPhone 2. - Deleted…
  • Hi there @Luvith8itkillit - With regards to your concerns as to whether the original owner would be able to track you by website/notifications, the answer is no. As @Willy875 rightly states, factory resetting the devices will remove all previously stored owner settings and allow you to register them to your own TomTom…
  • Hi there @Dyfrig - Just recently, I had been having some issues with downloading and installing updates to my GO 5100 - possibly due to an earlier MacOS version and/or my combined internet security system. After further investigation, the issue has now been resolved. Once logged into MyDrive Connect on the PC and the…
  • Hi there @Snapshooter - What device are you using and are you updating via the MyDrive Connect PC program? Just recently, I had been having some issues with downloading and installing updates to my GO 5100 - possibly due to an earlier MacOS version and/or my combined internet security system. After further investigation,…
  • Hi there @vertew - Since the Bluetooth/MyDrive app data pairing issue regarding iOS 13+ operating systems on Apple iPhones, I have directly paired my Rider 500 to my iPhone and have received traffic/camera data perfectly for the last 2 years. This is what I did: 1. - Deleted the MyDrive app on my iPhone 2. - Deleted old…
  • Hi there @CotswoldRider_54 - Have a look on Ama*on for the USB Type-C to USB 3.1 Gen1 Female Adapter - that should be suitable. ;)
  • Hi there @martinbluntGO6000_ - Tap on this link - https://help.tomtom.com/hc/en-gb/articles/360014482660 and choose which version of MyDrive for your particular iMac.
  • Hi there @Cloughside - As your device had not been used for at least 2 years, the built in SIM which receives the traffic data would have been permanently disabled from the mobile network. This particular TomTom device is at least 10 years old now. It is likely that the GO Live 1000 is still hunting for a data connection,…
  • Hi @cgeising @fergussion - I also agree - it would be very convenient and more importantly, much more practical to have the battery symbol and remaining percentage showing, especially on Rider devices, permanently on the main map screen (just like a mobile phone does). This would then be a constant monitor to determine if…
  • Hi there @Superswede - As of 22-7-21, (taken from the section GO Discover & GO Expert - “Bought new device not able to find voices”) Moderator VikramK has informed that: “Just like maps and LIVE services, voices are non-transferable. As an exception, we used to activate them on the account for our users who bought a new…
  • Hi there @keefnet69 - The speed cameras on your Rider 550 are for the lifetime of the device. Are you still receiving traffic updates? Have you also tried a soft reset, and if that has not helped, a factory reset as well? If the resets had not corrected the issue, then hopefully the moderator @VikramK will check your…
  • Hi there @Cog172 - Here is the link https://help.tomtom.com/hc/en-gb/articles/360014482660 - just click on the red DOWNLOAD FOR MAC OS box which should be good for Big Sur.
  • Hi there @noddyk9 - Since purchasing my GO 5100 approximately 5 years ago, had started to slow down a little on booting up over the last 18 months. It doesn’t have an SD card installed, and has UK & ROI plus 3 other small maps installed. Currently has 5.78 GB free and occasionally, needs a little helping hand connecting…
  • Hi @UncleK - As of 22-7-21, (taken from the section GO Discover & GO Expert - “Bought new device not able to find voices”) Moderator VikramK has informed that: “Just like maps and LIVE services, voices are non-transferable. As an exception, we used to activate them on the account for our users who bought a new device.…
  • Hi there @Nigel2129 - There is no facility within the menu system to increase the size of the speed symbol.
  • Hi there @sonicth - As of 22-7-21, (taken from the section GO Discover & GO Expert - “Bought new device not able to find voices”) Moderator VikramK has informed that: “Just like maps and LIVE services, voices are non-transferable. As an exception, we used to activate them on the account for our users who bought a new…
  • Hi there @theact - As of 22-7-21, (taken from section GO Discover & GO Expert - “Bought new device not able to find voices”) Moderator VikramK has informed that: “Just like maps and LIVE services, voices are non-transferable. As an exception, we used to activate them on the account for our users who bought a new device.…
  • Hi @oortegaf - You will still be able to see the radars.