jos_un16 [Apprentice Seeker]
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Hi DougLap, I know it's a user forum but it's the only way I could contact someone at that time. Luckily someone from Tomtom read it also. For me on Safari there is still no contact button, see my screenshot below. I disabled every possible adblocker, cleared caches etc.
Hi, it's working now again. Yesterday the family subscription went active but still no traffic info. I also switched to 3G but that didn't help also. Today I did a restart again en suddenly it was working again, also on 4G. In my opinion the problem is because of the subscription "transfer" from Tomtom to Apple.
Yesterday I tried that too. With safari (mac user) no Contact Us button on the bottom right. With firefox the frame was flickering and unusable, right now its working and ill try to get in touch. And I refuse to use chrome, i don't like google and google maps :-) because of privacy. Please, make getting contact easier, its…
I migrated too, thats true. Last year i had the same problem and i could contact tomtom by mail but now thats impossible. The bot doesnt work and the forum is the only option. This is so bad. Im a long user of tomtom, paid for subscription and cant use it, even traffic info doesn’t work, i only see greyed out car on the…
Thank you for the info but that is not helpful. It's already setup and it worked until a few weeks ago, it stopped working. I had this before and the problem was a non functioning database connection. Support fixed it manually.