jacko1950
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Username
jacko1950
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Navigation device
tomtom go basic
Country
uk

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  • I haven't a strong enough wifi to start the europe download, this is what caused all my problems. I've asked tomtom customersupport to send me a copy of France, where i'm on holiday now, then at least that'll keep me going until I source a better higher speed link in some town hall or library...then i'll have a go at…
  • I'm not sure about that...I think the update fully replaces the old version, rather than 'just add in the new bits' ? I could be wrong but my feeling is the new version, when starting to download firstly removes the old version to create space for it, then starts installing the new version..when my install stopped at 40%…
  • Update.. I telephoned customer services and asked for a 'small map' to be loaded to my device, explaining the issues I had. They did this straight away, the map of Israel (47mb) now sits proudly on my device and all the device functions are now working perfectly. I can now connect with any wifi I can find that has more…
  • The main problem for me in attempting this 8gb download (apart from poor wifi speeds) was the time it takes and the fact when it gets stuck, you have one option only...to abort..which then not only deletes everything that was downloaded so far, but also your original europe map which was deleted first by the process to…
  • Hi, thanks for the reply. yes, the connectivity is dire ...storms in the region...I need to go to another location for a good wifi orwired connection..but this assumes I can get access to the options within the device whereby Ican select and then enter the password for the connection...without a map of any sort on my…
  • thank you...i seem to be in a muddle with this, i'm just stuck now and restore has stopped too without restoring..I'm going to stop now...go and get some fresh air and await tomtom perhaps. thanks to everyone who has tried to help me, very much appreciated...
  • maybe this europe map file is now corrupted, i've tried about ten times to download it and each one has been aborted..the best i got was 40% then it crashed...
  • i'm holding the device on/off button for 20 secs until black screen with white writing appears, then when a big and a little screen appears i'm connecting usb to my laptop where mydriveconnect tells my it is restoring device (to factory setting)...this then brings back the option to select wifi or usb when i want to…
  • The option to try via USB has disappeared again, so i am yet again restting the device so i can then try via the 2nd option, USB and mydriveconnect, as per the video...
  • Update Failed ! please try again, or contact customer services. seems it got stuck at 7%, went back to 4% three times then gave up... back to square one...
  • okay now at friends on their wifi and started the europe map download 15 mins ago, so far 5%, then down to 4% now back to 5%....going to be an all day job i guess. I have plugged in the usb to keep power to the device, this is plugged in to laptop usb port...i presume it isn't downloading via usb (and mydriveconnect) but…
  • Hi, thanks....my problem now is the option screen to use wifi or usb has disappeared,,,I'm currently doing a reset of my device in the hope this will delete my previous settings and allow me to choose wifi or usb... i'll come back with the results...
  • Hi, thanks again...my device is inoperable becasue i have no maps it seems...so i can not use my device to do anything. There are no maps available in mydriveconnect. The previously mention option to connect my device via wifi or usb has now disappeared so that only option I had has gone. When I turn my device on the only…
  • Hi,thanks for this...I've followed this procedure but when I turn on the newly installed Mydrive connect there is one screen that comes up, and this merely tells me to update the easy way via wifi..I click on 'got it' then it goes to a 2nd screen which asks me which device I want to manage...there are no updates visible so…
  • Thanks.. I think support are on holiday today, but is there a phone number to call them as the online support is just robotic support. Part of my issue is i'm in France with a weak wifi, but Ihave a friend with good wifi but of course my device (which is wifi enabled) cannot be set to find this stronger wifi.. I would need…
  • tomtomgo basic...having a nightmare downloading the new euromap...my maps have all been wiped so the satnav won't work at all until I download the map ! it's been stuck now at 16% for 3 hours but if I stop, the download will start again from zero...I can't move to a better wifi because the satnav has no functions at all…