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jacintainspain

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jacintainspain [Master Explorer]

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jacintainspain
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Starting UPFirst Anniversary

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  • I have initiated a soft restart on several occasions and the device is plugged into my laptop via the supplied cable The Kingston Micro SD Card is Kingston 16gb Micro SD HC I 1 exactly identical in every way and signage as the originally supplied ca…
  • Even stranger the original supplied card is identical in all references to the one that is brand new. The cards are identical So your theory seems somewhat flawed to me
  • Sorry are you saying that the recommended card I purchased is not comparable? Us that why MDC in the contents tab is still showing my supplied card? If so why when I put my original card in my device MDC is still not finding my device????
  • Tried again and got the same message after about 10 mins 'please try again' So it appears nothing is every going to work Thanks for your help but I give up with TomTom and MyDriveConnect I have been trying since 24 December 2019 and nothing will cle…
  • Sorry but your suggestion is just not possible I understand you do not want to duplicate responses but there is a more complected issue here. I did as you suggestion and left my device and laptop on for over 25 hours with no change to the situation …
  • I have three brand new cards all are genuine and all get the same result Why does nobody accept that there could be an issue with MDC not reading my device correctly The device informs me the cards are formatted and are empty so why does MDC keep sh…
  • I should have added that MDC states on the top of the 'My Content' tab Go500 device 6291mb free Memory card 2929mb free which is not possible as I have inserted a new formatted card that the device accepted and shows it has 31gb free If I try to do…
  • Just a quick update I hve obtained a brand new scandisk 32GB micro sd card formated it and followed all the advice from TomTom help to reformat and reinstall and guess what yup get the same result telling me that my device does not have room on it a…
  • This is actually stuck in a loop it downloads then takes two hours to load gets to the 'finishing off' screen then goes back to the start and starts again So far Tom Tom support have told me its my internet speed, internet signal drop our, virus sof…
  • Thanks for that but I am using the same laptop I have always used for connecting MDC to my device and not had this issue before so why now would I get this issue with my usb ports?
  • Laptop on mains power and connected via Ethernet direct into router I watch iptv films and all download in seconds Never had any issues with speed currently at 71.24 Mbps download and 56.37 upload so no issue with speed I am certain its an MDC issue…
  • Sorry Doug it wasn't this forum I was venting my frustation on but the actual TomTom Support team who seem to not bother to answer questions when they ask the customer for a response I know how this forum works and am grateful for any help and assis…
  • I have had a total lack of support from TomTom and will never use any of their product again and will not ever recommend them to anybody else They never helped solve my issues they just ignored them? Really disappointed with your lack of support and…
  • This is what I have on my laptop and device and its now been 24 hours like this MDC will not add my device and my device is now just a brick have passed this on to TomTom themselves and had no response (Image) (Image)
  • Thanks and yes that was what it used to do before it all went wrong but now it shows no serial number under the Go 500 tag I'll leave the device with the updating screen on for as long as possible but the actual MDC screen as gone back to the welco…
  • Doug it does not give a serial number just shows Go 500 with a picture of a Go 500 and the connect tab, but my actual device is saying Updating Do not disconnect your device but its being doing this for over three hours so far so I dont know whether…
  • I also cannot find the tomtom on my device manager doesnt show in either my network adapter or under other devices
  • Firewall anti virus disconnected I mentioned to get it to add my device (I think) but since then now over three hours my device is saying updating Do not disconnect your device but the MDC is saying it cannot connect to my device
  • So what do I do? Just leave my laptop on and my device connected to the laptop until all the queued items have either loaded or failed? Surely The company can delete my queue as at present the device is just a brick that does not work at all I reall…
  • I have been attempting to download the Venezuelan map since 0930 this morning and it is not downloading nor is my unit working All I want to do is speak to somebody at customer service to sort out the issue not have to use a member of the public who…
  • Thanks for your lack of support I will now make a formal complaint Very disappointed with this lack of help in resolving my issues with your product and certainly will not be recommending it to anybody
  • Okay I really need some help all the above failed at 1308 and just went back to the update screen on myconnect How do I get my tomtom working again please?
  • Hi again surely this cannot be correct as still nothing has changed and its now been on this screen for over 90 mins What can I do to resolve my issues with this TomTom or do I just write it off as broken?
  • I have attempted to do what you suggested again and it has now downloaded the Venezuela map but it has just stuck at the screen Downloading items and on the graphic of my laptop it says 100% and underneath it just says checking with the moving three…
  • How would I reformat the memory card on my laptop I have absolutely no idea how to do that as I do not have a card slot for such a small memory card