adchelle [Master Traveler]
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It has gone away in the past by doing this for me too. But not this time. I've done the soft reset (pressing home button 5 times), made sure my SD card is up to date, but nothing works. Ive got a long journey ahead of me next week and would appreciate it if Tom Tom didn't have software issues (which they do, regularly)
Mercedes-Benz in the UK replied to my email and they aren't bothered by it. They say it's Tom Tom's issue. Which it is. But I was hoping that they'd do something! Meanwhile, I and many of us are just left having paid good money for something we can't use.
I have today sent an email to smart UK's customer service team to alert them to this problem. I have copied in a link to this very discussion. I don't know if it will do any good, but hopefully someone in Daimler HQ will start to pressure TomTom into sorting this out.
Absolutely none of this works, as has been documented many times over on the thread devoted to this subject - TomTom does not give a flying **** about the smart system. They take the money but that's it. It's been months now since the application has been broken. Meanwhile, my paid subscription to map updates and Live…
Just another smart driver here, who logged in today to find the servers busy. Surprised to do a little Google and see it's been going on for two months. To be honest, all contact with TomTom and their customer service is dreadful and painfully slow. I don't think I'll bother updating anymore and just use the free Google…