VikramK — TomTom Community
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VikramK

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VikramK Moderator

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VikramK
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Comments

  • Hi @MeMyselfAndI7 Welcome to the community! Could you send me the serial number of your device through a private message, please? Thanks, Vikram
  • Hi @pandeyrus It probably is impacted by -Case 2, explained over here- https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found#latest Regards, Vikram
  • Hi @stelioscamping Welcome to the community! I reviewed the device logs and I see you already have the latest version 10.60 released yesterday. See- https://discussions.tomtom.com/en/discussion/1129958/new-maps-v10-60-available-for-download#latest…
  • Thanks for confirming @marcopicotti In that case, some advanced troubleshooting needs to be tried from our customer services side. See this helpful link to get in touch with them- https://help.tomtom.com/hc/en-gb/articles/360015568919/ Regards Vi…
  • Hi @JennyC Welcome to the community! My team has done some changes in the backend. I would suggest that you try the troubleshooting advice in this article- https://help.tomtom.com/hc/en-us/articles/360013959859 It is important you use a wired, fa…
  • Hi @marcopicotti Welcome to the community! I see the services are active on your account. Have you tried the troubleshooting advice suggested in the article below- https://help.tomtom.com/hc/en-gb/articles/360014530220 Regards, Vikram
  • Hi @Begpña Welcome to the community! Your devices will require TomTom HOME to install the updates for speed cameras. I reviewed your TomTom account and I already see the service as active after your recent order. The latest version of can be downl…
  • Hi @tammu Welcome to the community! We have a compatible map of India available for purchase on our webshop. Once you place an order it should be offered as a download in MyDrive Connect. Regards, Vikram
  • Hi @Swanitak Welcome to the community! Lifetime maps are already active for your TomTom RIDER. Have you installed TomTom HOME on your computer? You can download it from the link below- https://help.tomtom.com/hc/en-au/articles/360013960739 Also,…
  • @mm98 Thanks for sharing the solution :) ~ Vikram
  • Hi @Fcdios Welcome to the community =) Once you're satisfied that your question has been answered, please mark the post as the answer so that others with a similar question may find the solution easier. If you have further questions, don't hesit…
  • Hi @SmuU I’m glad to hear you got it sorted! :D When you're satisfied that your question has been answered, please mark your topic as solved so that others with a similar question may find the answer easier. If you have further questions, don't h…
  • Hi @Muhammad1986 Welcome to the community! Could you please elaborate on your question, please? What exactly is the problem with the map? Missing streets, POI's, address? Map error can also be reported using our MapShare website Regards, Vikram.
    in Iraqi Map Comment by VikramK November 23
  • Hi @Foxmulder2 The subscriptions, unfortunately, are not transferrable. As a new user of the app the first month is offered as a trial if you choose at least one subscription after installing the app. Regards, Vikram
  • Hi @fdjsuurmond I doubt is the problem could be specific to the app. Sounds more like a phone issue. Have you observed this only while using the TomTom AmiGO? I would want you to test and see if any other apps(which use GPS) continue to get the sig…
  • Hi @Peter1995 Welcome to the community! It seems like the device is not taking into consideration the weight limits for certain sections of the planned route. This could just be a software glitch and so I would recommend that you try a factory rese…
  • Hi @jdboef11 I was looking for the coverage on the below link and I see that it has detailed coverage for Bonaire. https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/south-america-caribbean-mexico/ Where exactly do you find the in…
  • Hi @1SAT I think the one available on this link- https://www.tomtom.com/en_us/drive/accessories/protection/protective-case-6-inches/ Is good to fit the device but you won't be able to also accommodate the mount and the cable. Regards, Vikram
  • @IanBond Hi Nigel Welcome to the community! The speed cameras get updated over the air for LIVE devices when driving on a planned route. It looks like you have subscribed to World Speed Cameras services instead of LIVE Services. The NB1 model com…
  • Hi @rotproof1 This has already been reported to the team. I will check for any updates. Thanks, Vikram
  • Hi @ARTINK Thanks for the information. I will forward this across to my maps team to verify the data in the backend. I would also suggest that you report this to our customer service team. Regards, Vikram
  • Hi @dpaul Welcome to the community! I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram.
  • Hi @Muttzy2010 The services are linked to the devices. But I would suggest contacting the customer services to see if the subscriptions can be transferred across as an exception. Regards, Vikram
  • Hi @BZH1 Welcome to the community! Could you report the issue to our customer service team with the phone model and the installed Android version? The issue might need some further investigation from their end. Thank you, Vikram