Comments

• Hi @Sisyphus As Doug suggested, a small map of Venezuela has been activated for your device. If you have this installed on the internal memory then the device it will avoid the no maps error. Regards Vikram

  in Updating map on GO 60 with SD card Comment by VikramK 4:30AM
• Hi @Daniel-Mega Welcome to the community on my behalf as well! I have asked the team to make some changes in the back-end. Just do a soft reset and check for updates in MyDrive Connect. A new version of the map should be offered for download. htt…

  in Rider 400 Comment by VikramK March 27
• Hi @Mezun Welcome to the community! We can help you with questions that mostly software related- Maps and Software. For hardware-related questions, I would suggest that you contact the car dealer. Thank you, Vikram

  in Carminat TomTom Menu Control Button Comment by VikramK March 27
• Hi @FlaconPhil @DougLap We have raised a ticket to remove the blocked section of the route. With the device connected to TomTom Services, here is a picture of the planned route- (Image) WD23 1GE to Heathrow airport Terminal 5. Could you test t…

  in Is TomTom good for the future? Comment by VikramK March 26
• Hi @gruppo Let the France map install first, and then we can try Europe. Regards Vikram

  in Updating maps on GO Basic Comment by VikramK March 25
• @Tosca1918 Hi Dany Welcome to the community! I have asked the team to sort out the subscription on your account. The services you ordered have been activated for your device. I also edited your post to remove the attached invoice and other perso…

  in TomTom Updates invoice and order Comment by VikramK March 25
• Hi @gruppo Welcome to the community! I have asked the team to make some changes in the backend. Disconnect the device from the computer and do a soft reset(press and hold the ON/OFF button till you hear the drum sounds) Connect the device to MyDr…

  in Updating maps on GO Basic Comment by VikramK March 25
• Hi @Jamie_6200 Welcome to the community! I have asked our team to make some changes in the backend. The services have now been activated for your TomTom. Just do a soft reset and ensure that you are logged in to TomTom Service on the device. htt…

  in Live traffic and speed camera Comment by VikramK March 25
• Hi @Clanger Your device comes with World maps so installing a small map like Venezuela onto the internal memory will help avoid the catch22 situation YamFazMan mentioned above :) Regards Vikram.

  in Updating my Go 6000 Comment by VikramK March 25
• Hi @DaveJP65 I have activated a smaller map of UK and ROI for your device. Try installing this onto the internal memory as a backup map to avoid the catch22 situation. Regards Vikram

  in I have a Start 50, can I transfer Data from my Memory Card to the main Device Comment by VikramK March 25
• Hi @Brettcarter90 Welcome to the community! A map has been reactivated for your device. Just remove the existing map first and then download a fresh version offered for download in TomTom HOME. Regards Vikram

  in This map doesnt work on this device picture attached Comment by VikramK March 25
• Hi @Cruant Welcome to the community! Could you try the troubleshooting steps advised on this FAQ- https://uk.support.tomtom.com/app/answers/detail/a_id/16092 Regards Vikram

  in TomTom Start 25 No GPS in new Mercedes Van Comment by VikramK March 24
• Hi "olaru stanica" Welcome to the community! Please see the explanation provided here- https://uk.support.tomtom.com/app/content/id/9/ Regards Vikram

  in About the term "map for life " Comment by VikramK March 24
• Hi @quita Welcome to the community! VIA 1525 updates using MyDrive Connect, which is only supported on Windows and Mac operating systems. Regards Vikram

  in How to do update with chromebook Comment by VikramK March 24
• Thanks David Usually the Lifetime services which are in a pending status get activated when you log in onto the device using the TomTom account.This time it did not happen and so out of curosity I wanted to know if the device was ordered on our web…

  in Rider 500 EU map expired on brand new device Comment by VikramK March 23
• Hi David Just do a soft reset and check for updates now. The map should be offered for download. https://www.youtube.com/watch?v=_Gjlezrj08c Did you purchase the RIDER 500 with Europe Lifetime maps on our webshop? Regards Vikram

  in Rider 500 EU map expired on brand new device Comment by VikramK March 23
• Tried planning a similar route today and it looks fine on the GO PREMIUM X (Image) Thanks Vikram

  in satnav using the old jubliee bridge in runcorn again Comment by VikramK March 23
• Hi @jonners7988 ' Welcome to the community! Are there any specific sections of route or a region where you find this inaccuracy in speed limits? Have you tried reporting this using our MapShare website? Regards Vikram

  in Speed limits out of date Comment by VikramK March 23
• Hi @Quyhoang Welcome to the community! I have activated a map for your device. Could you connect it TomTom HOME and check for updates? Thanks Vikram

  in No maps found on TOMTOM XL IQ routes edition (N14644) Comment by VikramK March 23
• Hi @Ivoo Welcome to the community! Have you got this sorted already?? I see that you have installed the latest map of Europe_without_Russia : 1045. Regards Vikram

  in How to Clear Everything About the TomTom Update Program from a computer? Comment by VikramK March 23
• Hi @DougLap Its a RIDER Nav2 serial number starting K4 so the exact map zone map may not apply as for the Nav4 and above devices. Hi @Maxsdad Welcome to the community! I have activated a different map cut for your device. Try installing that on…

  in update my Rider device Comment by VikramK March 23
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