VikramK — TomTom Community
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VikramK

TomTom Moderator

VikramK TomTom Moderator

About

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VikramK
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Navigation device
GO PREMIUM
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8,992

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Expert (In-built navigation)Sixth Anniversary500 Likes250 LikesSuch WisdomApprentice100 LikesFirst Aid25 Likes5 LikesPhotogenicName DropperStarting UPRegular writer Scribe Wordsmith NovelistExpert (RIDER)Expert (GO MOBILE APP iOS App)Expert (GO Mobile Android App)Expert (Car navigation)First AnniversarySecond AnniversaryThird AnniversaryFourth AnniversaryFifth Anniversary

Comments

  • Hi @Sisyphus As Doug suggested, a small map of Venezuela has been activated for your device. If you have this installed on the internal memory then the device it will avoid the no maps error. Regards Vikram
  • Hi @Daniel-Mega Welcome to the community on my behalf as well! I have asked the team to make some changes in the back-end. Just do a soft reset and check for updates in MyDrive Connect. A new version of the map should be offered for download. htt…
    in Rider 400 Comment by VikramK March 27
  • Hi @Mezun Welcome to the community! We can help you with questions that mostly software related- Maps and Software. For hardware-related questions, I would suggest that you contact the car dealer. Thank you, Vikram
  • Hi @FlaconPhil @DougLap We have raised a ticket to remove the blocked section of the route. With the device connected to TomTom Services, here is a picture of the planned route- (Image) WD23 1GE to Heathrow airport Terminal 5. Could you test t…
  • Hi @gruppo Let the France map install first, and then we can try Europe. Regards Vikram
  • @Tosca1918 Hi Dany Welcome to the community! I have asked the team to sort out the subscription on your account. The services you ordered have been activated for your device. I also edited your post to remove the attached invoice and other perso…
  • Hi @gruppo Welcome to the community! I have asked the team to make some changes in the backend. Disconnect the device from the computer and do a soft reset(press and hold the ON/OFF button till you hear the drum sounds) Connect the device to MyDr…
  • Hi @Jamie_6200 Welcome to the community! I have asked our team to make some changes in the backend. The services have now been activated for your TomTom. Just do a soft reset and ensure that you are logged in to TomTom Service on the device. htt…
  • Hi @Clanger Your device comes with World maps so installing a small map like Venezuela onto the internal memory will help avoid the catch22 situation YamFazMan mentioned above :) Regards Vikram.
  • Hi @DaveJP65 I have activated a smaller map of UK and ROI for your device. Try installing this onto the internal memory as a backup map to avoid the catch22 situation. Regards Vikram
  • Hi @Brettcarter90 Welcome to the community! A map has been reactivated for your device. Just remove the existing map first and then download a fresh version offered for download in TomTom HOME. Regards Vikram
  • Hi @Cruant Welcome to the community! Could you try the troubleshooting steps advised on this FAQ- https://uk.support.tomtom.com/app/answers/detail/a_id/16092 Regards Vikram
  • Hi "olaru stanica" Welcome to the community! Please see the explanation provided here- https://uk.support.tomtom.com/app/content/id/9/ Regards Vikram
  • Hi @quita Welcome to the community! VIA 1525 updates using MyDrive Connect, which is only supported on Windows and Mac operating systems. Regards Vikram
  • Thanks David Usually the Lifetime services which are in a pending status get activated when you log in onto the device using the TomTom account.This time it did not happen and so out of curosity I wanted to know if the device was ordered on our web…
  • Hi David Just do a soft reset and check for updates now. The map should be offered for download. https://www.youtube.com/watch?v=_Gjlezrj08c Did you purchase the RIDER 500 with Europe Lifetime maps on our webshop? Regards Vikram
  • Tried planning a similar route today and it looks fine on the GO PREMIUM X (Image) Thanks Vikram
  • Hi @jonners7988 ' Welcome to the community! Are there any specific sections of route or a region where you find this inaccuracy in speed limits? Have you tried reporting this using our MapShare website? Regards Vikram
  • Hi @Quyhoang Welcome to the community! I have activated a map for your device. Could you connect it TomTom HOME and check for updates? Thanks Vikram
  • Hi @Ivoo Welcome to the community! Have you got this sorted already?? I see that you have installed the latest map of Europe_without_Russia : 1045. Regards Vikram
  • Hi @DougLap Its a RIDER Nav2 serial number starting K4 so the exact map zone map may not apply as for the Nav4 and above devices. Hi @Maxsdad Welcome to the community! I have activated a different map cut for your device. Try installing that on…