VikramK
TomTom Moderator
VikramK TomTom Moderator
About
- Username
- VikramK
- Joined
- Visits
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- Administrators
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- 1,825
- Badges
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- Posts
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Comments
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Hi Tim6 Welcome to the community! Could you send me the serial number of your device through a private message please? Thanks Vikram
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Hi @PauletteMaria Welcome to the community! I have asked our 2nd Line team to remove some files so we can initiate a fresh download. Just clear the cache in MyDrive Connect first and connect your device for the removed of these files. Di…
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Hi @dvl Welcome to the community! Do you have a computer voice active on your device? If not, I have added a computer voice- Samantha. Please download and activate it > Test the device on a planned route. Regards Vikram
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Hi @ddojmo_un19 Could you send me the serial number of your GO 620 WiFi device through a private message please? Regards Vikram
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Hi @nigelsum Welcome to the community! I see that the latest firmware version 12.075 is not installed on your Start 20 device. I have asked our 2nd Line team to push the firmware to get installed. So just connect your device to MyDrive C…
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Hi @Seanz Welcome to the community! Both computer voices added. They should be available for download when the device is connected to a WiFi internet connection. Regards Vikram
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Hi @Afai Welcome to the community! Homer Simpson voice added.. Please download it when connected to a MyDrive Connect. Regards Vikram
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Hi @pacheco67 Welcome to the community! I have activated the map of Brazil on your account. Just remove the present map first using TomTom HOME and then download a fresh copy that gets offered for download. Regards Vikram
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Hi @drmax Welcome to the community! I won't say it's bad to use the sleep mode more frequently but remember the device still continues to use the battery(though it's still charging in your case). So I would recommend that you turn the devic…
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@otroshkova Done! Please check for updates again. Regards Vikram
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Hi prvincent Just reviewed your device and account information. I see that the services are now activated. Looks like you already contacted customer service for this. Regards Vikram
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Hi Bernard_H For Eclipse II we can support queries related to maps, services or TomTom HOME. The touch screen calibration issue, I would suggest that you contact the car dealer in this case. Regards Vikram
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Hi Steve124 Could you try the troubleshooting steps on this FAQ: https://uk.support.tomtom.com/app/answers/detail/a_id/16092 Regards Vikram
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Hi BJEL Could you send me the serial number of your device through a private message please? Regards Vikram
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Hi otroshkova A map has been added to your account.. First remove the existing map using TomTom HOME and then download a fresh version which gets offered for download. Regards Vikram
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Hi @ANDYMC57 Both the maps you have- Europe and USA are not the latest versions. Would it be fine if I ask our team to remove one of the map which will free up space on your device(internal memory). Then perhaps you can try to insert a memo…
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Hi @helen2k3333 Welcome to the community! I have activated a fresh map on your account. Just remove the existing map first using TomTom HOME and then download a fresh version which gets offered for download. Regards Vikram
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Hi @Bookworm_111 Welcome to the community! Could you try the troubleshooting steps on this FAQ:https://uk.support.tomtom.com/app/answers/detail/a_id/16092/ Regards Vikram
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Hi @ugrsntrk Map has been activated for your device. Just remove the existing map first and then download a fresh version offered for download. Regards Vikram
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Hi @easyyards Did you check the serial number of your device on this website: https://www.tomtom.com/en_gb/updates/ IF there is no GPS signal at all then see this FAQ: https://uk.support.tomtom.com/app/answers/detail/a_id/16092 Regards …
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Hi @TERRYM301 Did you check the serial number of your device on this website: https://www.tomtom.com/en_gb/updates/ IF there is no GPS signal at all then see this FAQ: https://uk.support.tomtom.com/app/answers/detail/a_id/16092 Regards …
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Also @16Hans I don't find the Start 20 device linked to your account... Have you updated the device with the latest firmware version 12.075? If not then that would be the first thing I would suggest that you do. Then of course follow the tr…
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Thanks @Crystalbarn I will forward this.. Regards Vikram