Avatar

VikramK

TomTom Moderator

VikramK TomTom Moderator

About

Username
VikramK
Joined
Visits
2,844
Last Active
Roles
Administrators
Points
4,517
Navigation device
GO PREMIUM
Badges
24
Posts
7,797

Badges

500 Likes250 LikesSuch WisdomApprentice100 LikesFirst Aid25 Likes5 LikesPhotogenicName DropperStarting UPRegular writer Scribe Wordsmith NovelistExpert (RIDER)Expert (GO MOBILE APP iOS App)Expert (GO Mobile Android App)Expert (Car navigation)First AnniversarySecond AnniversaryThird AnniversaryFourth AnniversaryFifth Anniversary

Comments

  • Hi @Usernemo_nemo123 Could you send me the serial number of your GO 620 through a private message please? Thanks Vikram
  • Hi @mrpj3 Could you send me the serial number of your GO 620 through a private message please? Thanks Vikram
  • Hi @Panky Voice activated. When the device is connected to a WiFi internet connection the voice will be offered for download. Regards Vikram
  • Hi @Cheese56 Welcome to the community! Does tethering internet from your Samsung S7 work when you connect it to a different device to share the internet? If yes, I would suggest that you try a reset on the device- Main menu- Setting- System- Rese…
  • Hi gimpel With regards to the hack part, we don't want discussions or posts on the forum which will violate community guidelines signed up when registering on the community. https://uk.support.tomtom.com/app/content/id/36 Keep it legal. It is una…
  • hi @Usernemo_nemo123 Could you soft reset the device and check for updates again? Regards Vikram
  • @Mattie150 Map activated. Just remove the existing map- TomTom HOME Download and install the map offered for download. Regards Vikram
  • Hi @tahi Welcome to the community! I have added the map to your account. Please remove the existing map and install a fresh version which will be available for download in TomTom HOME. Regards Vikram
  • Hi alan Sorry I missed responding on this before. The device still shows the pending download queue in the logs(backend) This mostly indicates that the problem could be specific to the computer- Network/ Firewall/ Antivirus. In MyDrive Connect- …
  • Hi @FetchCB Have you tried to connect it to the computer and link it to your account using TomTom HOME. Regards Vikram
  • Hi @JN095 Welcome to the community! Computer voice -Samantha activated. It should be offered for download when connected to a WiFi internet connection. Regards Vikram
  • Hi Stevie, I have activated a different version try to download and select this version. With regards to the premium voices some of them have been removed considering the market of it. My profile pic I am not sure about the artist =) , but I lik…
  • Hi @JosHendriks46 Welcome to the community! See some troubleshooting help on the videos below- For Windows - https://www.youtube.com/watch?v=NgJHy4q-HhA For Mac https://www.youtube.com/watch?v=gVszZZH-FLs Regards Vikram :)
  • Hi @KAS118 I think the mounts supplied with the new range to TomTom models will not be compatible to work with the existing set up in the car. The USB cable provided with the device to charge it needs to the connected via TomTom Cigarette Lighter …
  • Hi @silvetti Thanks for your patience.. So far the update is that the 3rd lane you wish to report a correction on is not in our data of maps. We will have to wait for that data to be first incorporated in our database. Would it be possible for y…
  • Hi @jdr6686 I method you mention to trick the system will unfortunately not work. Maps are associated with the device through a unique key and replacing maps with external files could cause the system to fail resulting in not able to load any maps…
  • Hi @adsfaf I have also reactivated a map for your device. Try to remove the existing map and install the version which gets offered for download. Regards Vikram :)
  • Hi @budgiepadlow I have merged your post to an existing topic where a similar issue is being discussed. The problem with the missing petrol stations and rest areas it related to a bug in the firmware v19.101. Our team is making good progress so t…
  • Hi @Basile USA, Canada & Mexico - Lifetime Map Update Service is active on your device. Activating an old map will not help because that will not be offered, the reason being that you already have an upgraded version installed. Thank you, Vik…
  • Hi stasta Welcome to the community! Are you sure that the battery is not an issue? Could you try charing the device for more than 2 hours and test it? If the button is faulty then I guess the customer service can help you with booking a repair. …
  • Hi @Stevie75 Thanks for sending the serial number. Voice has been activated for your device, it should be offered for download when the device is connected to a WiFi internet connection. oh.. btw.. Nice profile pic. =) Regards Vikram