VikramK
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VikramK Moderator
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- VikramK
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Hi @simontdc Welcome to the community! The device unfortunately does not show it comes with embedded lifetime maps. If you are sure the device came with lifetime maps then I would suggest that you get in touch with our customer service, they might n…
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Hi @lisi.jonas_un32 Welcome to the community! Voice-activated, please check for updates now. Regards, Vikram
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Hi @start62 Welcome to the community! Try the steps below- 1. Close/Quit MyDrive Connect 2. Delete the HOME3 folder located at Windows- GO TO- C:\Users\"Your Username"\AppData\Local\TomTom\ Mac- Users\Username\Library\Application Support\TomTom\ …
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Hi @parte22191714__ Welcome to the community! The information on the article link below should get you started- https://help.tomtom.com/hc/en-us/articles/360013902260 Thanks, Vikram
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@RobertoRM I’m glad to hear you got it sorted! :D When you're satisfied that your question has been answered, please mark your topic as solved so that others with a similar question may find the answer easier. If you have further questions, don't h…
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Hi Jean It's possible to buy LIVE Services, but the device won't connect if the SIM is not active. Unfortunately, once disabled the SIM cards cannot be reactivated. That was also the reason we sent out a communication email in advance to all our cus…
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Personal navigation device(Eg- a TomTom device) sorry! Thanks, Vikram
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Hi @Fikret55 Sorry to hear that your device has been stolen. You will have to contact our customer service to block it on our servers. Additionally, you can also refer to the advice provided by @Niall here- https://discussions.tomtom.com/en/discuss…
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Thanks, @Guus.Lombert for the feedback. I will pass this on to our Product and Marketing team. Thanks, Vikram
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Hi @camryman888 Welcome to the community! I reviewed your TomTom account and I see the device does not come with the embedded services for lifetime maps. Also, the model does not come with world maps. Regards, Vikram
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Hi, @Chongam Welcome to the community! I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
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Hi @Jean-Luc_007 Welcome to the community! LIVE Services are not activated using TomTom HOME. It's in on-the-go over the air service. Just reviewed your TomTom account and I see the service is active I think the SIM card is disabled as the previous …
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Thanks for sending the serial number @N1755L The device has been linked to your TomTom account and you should be able to add the maps using TomTom HOME. Regards, Vikram
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Hi @Dexstar Welcome to the community! The subscription for the GO Navigation app is completely different compared to the subscription required to update the maps on a U-Connect device. If you wish to update the maps on the UConnect you need to buy …
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HI @Kaz3 Ideally, a cable should not be required. When the card is connected to your Mac TomTom HOME should see it as a device. Do you use an external card reader or a built-in card reader(Mac) Could you try a format - re-initialise the card in the…
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Thanks, @N1755L for the detailed explanation. Just so that we are looking at the correct device could you send me the serial number of your device through a private message, please? Thanks, Vikram
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Hi @N1755L Welcome to the community! I reviewed your TomTom account and I see you have three devices linked. Do you wish to link another device? Thanks, Vikram
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Hi @Kaz3 Welcome to the community! I don't find a device linked to your TomTom account. Is the SD card recognized when you open TomTom HOME? See this article -https://help.tomtom.com/hc/en-us/articles/360013901620 Thanks, Vikram
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Hi @GarryUK Welcome to the community! The GO PRO 7350 is a part of Webfleet products. I would suggest contacting Webfleet support for an answer. Helpful link- https://portals.webfleet.com/s/contactsupport?language=en_GB Thank you, Vikram
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Hi @ninofrac Welcome to the community! If you are referring to a PND then the existing map gets removed first, followed by a fresh installation of the new map. Thanks, Vikram
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Hi @hafiwu Welcome to the community! Two computer voices have been activated. Serena and Malcolm. They should be offered under updates now. Thanks, Vikram
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Hi @KDavey27 I reviewed your TomTom account and I don't see an active subscription for LIVE Services. Also, the previous subscription expired back in 2011. The built-in SIM will be disabled. Thanks, Vikram
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Hi @Alfredo_Navarro Could you send me the serial number of your device through a private message, please? Thanks, Vikram