Comments

• Hi @JoantanSousa Welcome to the community! Unfortunately, we can't activate the latest map available when the device was declared EOL but I have reactivated the base map version. Again I am not 100% sure if this version is still available on our se…

  in compatible map for and old device (Go 720) Comment by VikramK October 21
• Hi @fbarga Actually, we don't have individual maps available. I have activated a different (smaller)map cut that should have the coverage for countries you mentioned above. Please check for updates in TomTom HOME.

  in Maps for XL Comment by VikramK October 21
• Hi @liftmaster Welcome to the community! Please contact the customer service with the order number and the serial number of your GO Essential. They should be able to sort out the services on your account. Thanks, Vikram

  in Purchase speed camera for GO Essential Comment by VikramK October 21
• Hi @Kole024 Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME. This map should get your device back to working condition, how…

  in Renault Carminat Saying “problem with map you cannot use this map with this device” Comment by VikramK October 21
• Hi @GPost Welcome to the community! Could you send me the serial number of your device through a private message, please? https://youtu.be/dyjrAHEl5jc Thanks, Vikram

  in Why lifetime speed camera update did not work? Comment by VikramK October 21
• Hi @eileenT Welcome to the community! Please follow the steps as advised in the video below- https://youtu.be/14eKfkiNgBU Regards, Vikram

  in No Maps Found Comment by VikramK October 20
• Hi @zhaogr Could you send me the serial number of your Start 25 through a private message, please? I will have my 2nd Line Team review this one.. Thanks, Vikram.

  in The RDS-TMC receiver is not working in start 25 Comment by VikramK October 20
• Hi @algisleo Welcome to the community! I have reviewed your TomTom account and I don't see the TomTom GO 6200 linked. Perhaps it is set up under a different account. Could you send me the serial number of your device through a private message, ple…

  in 6200 TRAFFIC NOT WORKING Comment by VikramK October 20
• Hi @zhaogr Welcome to the community! Have you tried the troubleshooting steps suggested in our article here? Regards, Vikram

  in The RDS-TMC receiver is not working in start 25 Comment by VikramK October 20
• Hi @Waraglen Have you tried switching to a different unit and see if you can use the voice? Try a soft reset- https://www.youtube.com/watch?v=_Gjlezrj08c Should that not help then I think it would be better to get in touch with the customer servi…

  in Go Supreme updates Comment by VikramK October 20
• Hi @NoEnglish Welcome to the community! For the Citroen Connect Nav, TomTom offers the software and the maps. The cycle for map updates, I doubt is the same as for our other consumer products. I think these queries are better handled by the car de…

  in New maps for Citroen Connect device Comment by VikramK October 19
• Hi @Ianhender Welcome to the community! Which is the current map installed. If you have Europe then it already has the coverage for the Canary Islands(Spain) Regards, Vikram

  in Can I get an Tenerife SD card for GO 500? Comment by VikramK October 19
• Hi @Samrtje Welcome to the community! It seems you have an R-Link model. The support for these models is provided by Renault. https://www.tomtom.com/en_gb/in-dash-navigation/renault-r-link/ Regards, Vikram

  in Smart Media Connect Comment by VikramK October 19
• Hi @dr_grijando Welcome to the community! I am afraid I don't see a device linked to your TomTom account. Do you have a serial number to send me via private message, please? Regards, Vikram

  in Map crashed on Nissan Qashqai Comment by VikramK October 19
• Hi @ppb7 Welcome to the community! The official answer to this would be that MyDrive Connect is not compatible to run on Linux. Since no one has responded on this one I am not sure if using WIne will work. If you have tried it already, perhaps you …

  in Using with Linux Comment by VikramK October 19
• Hi @BrentHussin Welcome to the community! As per the specifications provided in the article here, a memory card type- SDHC (Secure Digital High Capacity) Mazda Navigation System NB1 (LIVE): up to 4GB should be compatible to work with your built-in …

  in Problems updating my Mazda CX-5 Comment by VikramK October 19
• Welcome to the community @Scratnat Voice-activated for your GO ESSENTIAL. Please check for updates now :) Regards Vikram

  in Homer Simpson Voice Comment by VikramK October 19
• Hi @Pierce Welcome to the community! I asked my team to have a look at your device account and which shows that you have the -United_States_Zone : v10.55 installed. Depending on your travel preference you can choose and install a different map zon…

  in Have SD card installed, updated lifetime maps but can't find Canada and Mexico Comment by VikramK October 19
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