VikramK — TomTom Community
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VikramK

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VikramK Moderator

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VikramK
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Comments

  • @Mathew550 Hi Mathew My team has fixed the services for your TomTom, please do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c There is a cookies issue with the website that is causing this behaviour. Try opening the links in different browser or open them in an incognito or private…
  • Hi @Team_8-0 Welcome to the community! The device does not support the function to filter the results for a specific country, but I guess using the option 'Near me' / 'In town or city' should give you better results. More information available in the user manual here-…
  • @MatthewJW Hi Matthew Welcome to the community! I am not sure which updates were offered when you connected the device last time. However, I have reactivated the map on the account. Try to check for updates now! Regards, Vikram
  • Hi @teslius112 Welcome to the community! My team has fixed the services for your TomTom, please do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
  • Hi @Giuseppe_2212 Welcome to the community! The subscription shows as active; are there no updates offered as downloads when you connect the device? or do you get an error? Regards, Vikram
  • Hi @SX633 Welcome to the community! My team has fixed the services for your TomTom, please do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
  • Hi @Udeba Welcome to the community! I don't see any issue with the subscriptions for your GO Wi-Fi 520. If you go to - Main menu- Settings- System- About > What does the status for the services say? Thanks, Vikram
  • Thanks, @Rademacher I have fixed the link. The steps on the article apply for the devices that updates via TomTom HOME. Do you also have an XXL model? -Vikram
  • Hi @ Welcome to the community! I don't see a device linked to your TomTom account, so I am not sure what the serial number initials are. However, the traffic services on our webshop here should be compatible to work with the TRUCKER 6000 device. Regards Vikram.
  • Thank you all for reporting the bug and providing the inputs. A ticket has been raised to investigate the issue. The routing problem is most likely related to the recent map release (v10.70). - Vikram
  • Hi @Phil_Skinner1 I don't think we are selling our latest modes in South Africa. In fact, we never sold devices through our webshop directly. All models were available for purchase through retailers (Online and shops). At the moment, we are only promoting our apps which are available for download on iOS and Android…
  • Hi @DaveMG Welcome to the community! Did you have a map installed on the SD card when you had startup issues with the device? Thanks, Vikram
  • Hi @screener38 Welcome to the community! Did you get this sorted already? The download logs show that the device has the USA map v10.70 (latest version) - Vikram
  • Hi @DusanPazicky Welcome to the community! Could you send me the serial number of your device through a private message, please? Thanks, Vikram
  • Thanks, @Jaca901107 I only found one order that is active, but since I don't have access to all the order related information, I am not sure if the amount has been deducted twice. Please get in touch with our customer service team to sort out the subscriptions. If they find it's a case of double payment, then they can…
  • Hi @Jaca901107 Welcome to the community! The recent subscription you ordered for LIVE Traffic is active until mid of June 2022. You don't have to pay for the same service unless the existing subscription ends. Regards, Vikram
  • Hi Bloater Strange, I don't see any issues with the subscriptions at this point. Could you try the troubleshooting steps advised in the video below- https://youtu.be/1_CsFLJ2Ang Thanks, Vikram
  • Thank you, @Megalos I will add these examples...
  • Hi @Dreetje, Welcome to the community! I reviewed your TomTom account and I see the previous subscription ended in 2014, so the SIM card is deactivated. Please get in touch with our customer service to raise a refund request for the recent order for LIVE Services. Regards, Vikram
  • Hi @arran1975 Welcome to the community! My team has fixed the services for your TomTom, please do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
  • Hi @timp_r1 Welcome to the community! I reviewed your TomTom account and I don't see that the order has been allocated. I would recommend that you contact our customer service along with the order number to sort out the subscription. Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/ Regards, Vikram
  • Hi @cyrildp Welcome to the community! Could you charge the device via the mount or the power adapter for a couple of hours and then try turning it on and test? Thanks, Vikram
  • Hi @Peduca Welcome to the community! Which map region are you trying to install? A fast and stable internet connection will be required for the downloads to complete. Regards, Vikram
  • Hi @haroldf747 Welcome to the community! After you tried placing an order if you did not get a confirmation number then perhaps the order did not go through. It's best you check your bank account and see if any transactions reflect. If yes, then you can contact our customer service for further guidance. Regards, Vikram
    in GO Supreme 6 Comment by VikramK June 16