VikramK
<i> [Moderator] </i>VikramK [Moderator]
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Hi @Delboy45 Welcome to the community! When connecting the TomTom to a computer its highly recommended that you connect it to a USB port directly. USB hubs, I don't think will work to establish a connection. Regards Vikram
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Hi @NJFR Your GO 6200 WiFi is unaffected by this! See the first post on this topic... Here is a website where you can confirm: https://www.tomtom.com/en_gb/updates/ by entering the serial number of your device. Regards Vikram
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Hi Mike12 Welcome to the community! Could you try placing an order on the Ireland website: https://www.tomtom.com/en_ie/drive/maps-services/map-updates/ You don't have to enter your actual physical address for this... Since this is a downlo…
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Hi Scoffy Welcome to the community! Do you have a computer voice active on your device? Regards Vikram
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Hi @saintjude Welcome to the community! I have added the computer voice Samantha to your account. The voice will be available for download when you connect the device to MyDrive Connect. Please activate the voice once installed and it wi…
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Hi peking97 The case sensitivity does not apply when you enter the password on the device. Did you already try entering it? Regards Vikram
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@MaryKay & @AJ64 VikramK wrote: » We have already started rolling out fixes for this last year. To get as many affected users to install the fixes before April we plan to send emails encouraging users to update their device. Th…
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@toytom The website has been fixed.. Regards Vikram
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Hi @toytom Thank you... I will inform the team looking after this.. Regards Vikram
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Hi @toytom I tried entering the serial number of your GO 5200 WiFi starting with 'ZB' which shows me this message Could you check again, please? Thanks Vikram
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Hi Manuel The voices have been added.. Please download then when connected to a WiFi internet connection.. Regards Vikram
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Yes, this has been mentioned already in the list... We would want a hyperlink to be underlined and highlighted with a different colour.. Thanks Vikram
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Hi Adham I have reactivated the map on your account... Please remove the existing map and download a fresh copy using TomTom HOME. Regards Vikram
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Hi @Zdenko Also if you could add some information about your query here, we can try to offer some help.. Thanks Vikram
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Hi @Dosie I had a look at your device information and I don't see lifetime maps active on it since the date it was linked to your account. Further, the customer service has asked to provide a valid photo or a receipt which will mention the dev…
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Hi @alanG_tomtom Most of the new models come with Lifetime services. But in case, the one you are planning to buy does not have those lifetime speed cameras; please contact customer service. They can help you out with transferring the subsc…
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Hi @Jastasam Welcome to the community! Did you want to ask a question about your TomTom? Regards Vikram
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Hi @Boybrian Welcome to the community and sorry for my late reply.. COuld you do a reinstall of speed cameras using MyDrive Connect- Remove and Install a fresh version. Regards Vikram