TheJGB3 [Legendary Explorer]
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(Quote) What model GPS do you have? My VIA125 uses My Drive Connect instead of Tom Tom Home for updates. Download it here for Windows or Mac https://www.tomtom.com/en_us/mydrive-connect/
(Quote) A little click on I like it costs nothing and it's a pleasure
I suggest that you just create a new TomTom account. Then download and install the latest version of My Drive Connect.
I was experiencing the exact same issue. I called TomTom on Monday May 6, and they told me to log out of My Drive Connect and log back in. That fixed the issue for me.