Richard747
[Prominent Wayfarer]Richard747 [Prominent Wayfarer]
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Just got back to my car at the airport. TT 6200 completely flat - it has never been like this before, even after several days away. Please fix this NOW and in the meantime allow us to reload the previous software version NOW!
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I have just 'upgraded' to 17.301 and now have the battery bug too. It is frozen at 'Your device will go to sleep in 1 seconds' - their 's'.
Previously when I returned to my car at an airport after a few days the GO6200 was up and running very … -
17.3 has NOT fixed this. Destinations are still being synched via MyDrive. How long do we have to wait?
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I am still battling to get the 'destination' problem fixed so an update on my 6000 doesn't go to my 6200 and vv...yet keep letting 'My Places' synchronise.
The last response I received was 25 Jul 2017:
The reference number for your… -
I have been logging out of my 6200 each time I have used it to stop it sending the new destination to the 6000. However I have discovered that it is necessary to be logged onto MyDrive to receive an SMS message.
TT when is this going to … -
Thanks for the reply. After consulting with Support I spent quite sometime setting up both devices with the same MyDrive e-mail as this is now possible. Previously I had two different e-mails (the one on the 6000 was fictitious, it was the only way …
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I have now downloaded 16.600 to both devices and it has NOT resolved the problem. It is now 7 days since the agent responded that it would be fixed and there has been a software update.
I have three top-of-the-line TomToms when they were purch… -
Hi Vikram,
Thank you for looking into this. The 5-7 days came from the agent I was speaking to, I was unable to speak to second line support directly. Clearly this issue renders both our 6200 and 6000 simultaneously unusable without a s… -
I spoke to support today (31 Jan 2017). Second line support are aware of the problem and raised a ticket. They could not put a date on the fix but estimated 5-7 days.
Thanks for the tip on logging out of MyDrive, it is a short term workaround.… -
I am having the same problem. I have 2 devices now linked to one MyDrive account as it is now possible to use one common e-mail address.
If I select a destination on one device, say the 6200, then the destination changes on the other one…