Raykad — TomTom Community
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Raykad

[Master Traveler]

Raykad [Master Traveler]

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Raykad
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  • Go to the US website https://www.tomtom.com/en_us/drive/maps-services/shop/travel-map/ Once you are in the cart and asked to login, please do so. Then you should be able to enter your US details and also assign the purchase to your device. Once thi…
  • Try a Factory Reset in Recovery mode (last option in the article): https://uk.support.tomtom.com/app/answers/detail/a_id/17393/~/resetting-your-watch Doesn't hurt to try it. Alternatively if you can a different computer that would be great :)
  • (Quote) Sadly I can't. Best would be to search through retailers or check some bidding website (although this is your decision cause it's outside support). You could always look outside your country and see if someone is willing to sell and ship it…
  • So don't use a hotspot for a heavy download? I know Apple has more money and can retain a better server maintenance and uptime than TomTom, but come on. Download from a proper internet connection, man. But to give you some cream on the sandwich; th…
  • They "might" have them available for repairs/swaps through their RMA service. Other best bet would be to buy a used one from a third party person.
  • When did you report them?
  • If the watch is not detected on the computer there is no way to reset it. Best would be to open the device manager (or have sound on that lets you know when you plug something in to the computer) and see if it shows up there when connected. If the …
  • Which firmware/software version do you have installed? You can check this in the Sports Connect app (if you don't have it; download it here: https://uk.support.tomtom.com/app/getstarted/p/4599) by connecting the watch and clicking in on the cogwhee…
  • Make sure you are logged in to your account on your device. You need to have it connected to your computer, and just to be sure; have MyDrive Connect open and be logged in. Please see page 42: http://download.tomtom.com/open/manuals/start_42_52_62/…
  • Well, the screen has quite a few dents/scratches to it so it could be that the LCD under the glass has malfunctioned due to a small or heavy impact that you might not have noticed. Only option from a troubleshooting side would be to try a Factory Re…
  • The issue is a bit unclear... Try this though: Open the Sports app, go to settings and remove the pairing from there by clicking on the watch paired. But if that doesn't work or if that's not the case it seems your phone lost the pairing and somet…
  • This is unfortunately end-user damage and you would need to pay for the repair through TomTom. You can find the price here and how to RMA it: https://es.support.tomtom.com/app/answers/detail/a_id/21946/locale/es_ES Unfortunately I can't tell you of…
  • Heya, this is caused by the Digital Elevation Model that TomTom uses. It's different from what Garmin and other manufactures use as it's dependent on what company they bought the map/environemtn data from (or from what them themselves have acquired…
  • Pull off the plastic button. You can easily do this by pushing your fingernail between the button and the frame of the watch and pushing up. This will not cause any damage to the watch itself. See if there is any stuff that might be under the butto…