NigelM
Master Traveler

Thank you Laurie. I have tried the kids but they can't remember their login details so I am trying to add the device to a new MDC account in my name. I think I'm going to have to phone support on Monday.

Those are the same 3 links you send yesterday. I have followed all 3 with no resolution to the problem.

Yes it is the cable that came with the device and I have tried both USB slots on the computer.

Thanks for coming back, but I have tried all those with no luck. The weird thing is that the computer is seeing the TT and is on Network Connections with a yellow light. When I plug the TT into the computer when requested by MyDrive Connect the program sees it and reacts, the spinning wheel showing on the screen. However…