MrTD — TomTom Community
Avatar

MrTD

[Master Explorer]

MrTD [Master Explorer]

About

Username
MrTD
Joined
Visits
17
Last Active
Roles
Registered Users
Points
5
Badges
1
Posts
49

Badges

Starting UP

Comments

  • I have just had a problem like yours and I had to do a reset on my device. Once I set my device back up it then automatically started to download and complete. When you try to do a map update your old map is deleted, this is the first thing the devi…
  • (Quote) @D-Stream The point I am getting at is how do you know my device has not been changed by the Tech team if you took the time to read what I had put earlier you would of noticed that yes my device has been setup in a similar way as your the on…
  • (Quote) I can advise you that as My pictures clearly show those cameras did not show and as I have already explained what is good for one device is not good for another I have also reported the problems I have experienced and Tejal from TomTom Custo…
  • So today I have spotted 4 red light cameras that do not show on device but they used to show. Several fixed cameras Also there seams to be a case of peek a boo now you see me now you dont So I am going along the M62 my device shows no cameras for t…
  • (Quote) @D-Stream You say you have a route plot. are you actually driving these routes ? Plotting a route on your device and saying the cameras are working is incorrect. I can tell you even though there may be cameras showing on a route plot this do…
  • (Quote) @D-Stream How about red light cameras have you come across any and did they work and show on your device. Reason I ask is I travel 400+ mile each day and red light cameras are one thing that is still not working for some members and CS also …
  • (Quote) @D-Stream Yes I am aware there is more to this problem, actually every one is not suffering from the same problem as I have been in constant contact with CS they have managed to fix most of my camera alerts but there are still some problems …
  • Instead of all posting on the forum saying my speed cameras still do not work and asking staff to update you ect ect why not open a case with support just as I did. Once I came on the forum and found that this was a problem for many I opened a case…
  • Recently you contacted us at TomTom Customer Care. Here is a summary of your request. You can find our response below. 17/10/2018 12.24 PM Dear Mr, Thank you for taking time to contact TomTom Customer support. My name is xxxxxx and I’ll be happy t…
  • (Quote) Thanks for sharing this hope they get it sorted soon Mine have been down for about 2 weeks now
  • These cameras were in the data base however some thing seams wrong with speed cameras full stop not just M60, I travel that motorway plus M62 M6 M1 and the cameras are no longer showing on any of these roads but if I do a drum roll restart they will…
  • I am in the same position been around 2 weeks now since mine just stopped working, tried a full reset tried a drum roll. Funny thing is when I do a drum roll reset if I am near where a speed camera should show it does flash on the map for a second t…
  • (Quote) Good luck with your problems unfortunately it looks like you have a fight on your hands. tomtom must be the only company that can sell there devices in the beta stages and then when customers report faults they do not release fixes and get a…
  • (Quote) But so far the fault has not repeated since it went in for repair and the only thing tomtom did was replace the battery and restore the device. Having a faulty battery can cause all kinds of errors, the system relies on the battery supplyin…
  • (Quote) I told them in the end they had 3 choices repair it replace it refund me If not I go to trading standards They sent me email with free UPS postage to send device in for repair Good luck dont sit back and listen to all the crap about drum r…
  • (Quote) So your saying tomtom tested my device and did not find a fault with the battery but decided they would put a new battery in the device and say that was the problem. Bug you keep referring to is not the problem I was experiencing, I had no p…
  • OK so here is an update to this problem. Finally managed to get tomtom to honour my warranty after all my device was only 3 month old when I first reported the problem. Tomtom sent me a repairs return slip and of my device went to Romania for check…
  • I just love the do a factory reset replies. Why the bloody hell should a person who has paid £300 for a device have to keep doing a factory reset to get the thing working as it should work ? Do we not pay to have a working device ? Quote " Wh…
  • (Quote) @YamFazMan The point is I reported my device not working correct months ago and customer support did what they always do, replied to say they are looking into a fix. Well a fix did not come and I have been in contact several times regarding …
  • (Quote) @big They do not like to admit anything, and I have noticed all the replies they send me seem to be generic like taken from a script that they all use ( Copy Paste answers ). They do not admit any problems with devices they always try to mak…