Mathew550
Outstanding Wayfarer

That has worked, thank you Vikram.

Stup520…. Search on my post regarding a similar case with a Rider 550. I would suggest that you contact TomTom support as it sounds like your unit is indeed ‘toast’ unfortunately. Is the unit still under warranty? If not, an out of warranty repair at €105 / £93 maybe your only option.

Hi Vikram, Ok the world map selection is now back, thank you. However the 550 is now missing from MyDrive connect. I will investigate how to add this again.

Update: I have received a brand new replacement Rider 550. The only feedback that I had was the ‘unit could not be repaired’ in the documents from TomTom. I am very happy with the service received from TomTom and my experience has not put me off the Brand. Thank you Vikram and YFM for your support. Warning to others,…

I have had notification that my Rider 550 / replacement is on it’s way back to me, it is due to arrive tomorrow.

Flook, please follow the advice provided by DougLap in the above post, this is the method that I followed. TomTom may ask you to try a few things you which I am sure you will have already done, just be patient and answer all the questions again as required. When they ask for your name, address, e-mail, phone number plus…

@Panse , the text was in Italics meaning I was quoting another person. I was not able to recover my Rider 550 and had to sent it back to TomTom for repair. So if yours is in a loop, then I do not think you will have any choice but to send it for repair also. As this is happening to so many people TomTom need to re-design…

I received an out of warranty payment request of £96 / 105 Euro’s this morning from TomTom which I have paid. No indication at this point as to what was wrong with the unit. Lets see how long it takes to get my Rider550 back. Looking good so far.

Update: I have had notification from TomTom that the my Rider 550 has arrived at their repair facility and they are investigating and will revert within 3 days.

Try contacting TomTom support again. It maybe a case that the firmware has been corrupted. To be fair to TomTom once I had contacted the Support my unit has been sent back for investigation, if it is in the warranty period it gets fixed for free, if out of warranty there is a charge of 105 Euros. I guess you need to weigh…

GPPRERider can you provide an update on your situation? Did you manage to recover your Rider450?

I have Sena bluetooth headsets (10R and 10U) and they are able to synchronise with both the 550 and the main riders headset and the pillion at the same time. It is possible to connect up to four Sena intercoms in a ‘group’. Note only the main rider can hear the GPS instructions and not the pillion or group. Within the Sena…

OK a positive post this time: I have been contacted by TomTom Support after trying all their reset and update suggestions and I have also provided details on.... Purchase, name & full address, phone number, serial number, e-mail address etc that they required. They asked if I would try one more time with the reboot without…

Sorry to hear you did not get a resolution from TomTom support. The issue with your device seems to be a fairly common fault unfortunately. It looks like the software update procedure needs to be revised. My understanding is that the program is wiped and a completely new install is made on each update which in the case of…

Did you get a resolution to the issue?

Sounds like the same issue I am experiencing, looks like TomTom have a software glitch

Hmmm I finally have had contact from TomTom support, I do not think they have read my message, they have made suggestions all of which I have already tried/covered and explained in my message. I was also asked for the units serial number, original receipt, telephone and address! I had supplied my account name and all of…

I have tried again on a completely different internet provider/wifi connection. The same problem. Nothing received from TomTom support as yet. I can connect to TomTom connect and it shows my unit with 21 updates required, however the selection to be able to select which downloads I want is 'grayed-out' and the instructions…

Qcorp, Did you resolve your issue?

YFM, I have sent a message to TomTom support as suggested to see if they can assist. Thank you for the suggestion. Vikram, when the device is connected via cable the 550 does not stay on it immediately shuts down as does the programme TomTom Connect, then both boot up again and try to synchronise before shutting down in a…

I have tried again disabling the firewall on my Windows PC, connecting my pc to my mobile phone network (ie not using the cable network), changing the USB cable to the 550, still all to no avail! I also have an iMac and I have downloaded Mydrive Connect to that. Unfortunately the problem with the cycling of shutting down…

Just to share for those who may be interested…. Vikram responded to my PM as follows: Our team has reviewed the logs, and it seems that there are too many pending downloads that are stuck. This could mostly happen due to security software, firewalls, restricted network. Please see the detailed explanation provided under…

I have tried the help options and the 'chat bot', this led to 'do you want me to see if a support agent is available' to which I said yes, however none are available unfortunately. I have send Vikram the moderator a PM in the hope he can help. Looks like i will now just have to be patient and wait for a response. I have a…

Thank you YFM for your various comments. Hopefully a Moderator will pick up this thread tomorrow and assist.

Hi YFM, I have been clicking both links, please note these are 'comments' against other people's threads and not a fresh thread to which i have created two. I have created a third 'test' and I previewed this before posting and now i am able to see this. Why it would need to be 'previewed' before posting I do not know?…