MRick [Novice Seeker]
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No problem. Though i would just add what i did to get it sorted as it may be of help to others with similar issues in the future.
Tried a drum roll restart on my Go 40 after the factory reset and restarted my phone and they have now successfully paired :)
Hello Vikram, Thanks for your reply. I did a factory reset on my Go 40 and tried pairing with my phone, but the two devices are still not seeing each other - pairing was not successful.