Luca Staff

Hi @bigmartin , indeed you have been in contact with a 3rd party not affiliated with TomTom, you can fine more info here. As mentioned in the above link, please do contact the payment provider and the local authorities on this. Luca

Hi @nabu , indeed this is a tech support scam website by no means affiliated with TomTom. Luca

Hi @alanprice666, thanks for the notification, we will investigate the offering.

Hi @Jeffrow_73 , as other users pointed out, you have not been in contact with TomTom all along, on August 7th you did not interact with a TomTom representative. It was part of the scam and you have not been put trough to a different company, only to a different person. Do you recall what you searched for in your browser…

Hi @Jeffrow_73 , Really sorry to hear about this, can also confirm that you have been interacting with a scam site and that Sat Nav Maps Uk is by no means affiliated with TomTom. As mentioned by @VikramK , could you share the name of the website and how (i.e. using which search criteria) you reached to it? this will help…

Hi @TomTomRider_410 , thanks for proving the details of the platform that attempted to steal some pounds form you. I can confirm that mygpsmapupdate.com is not affiliated in any way to TomTom and that we will do our best to prevent them from scamming other users. Also glad to hear you did not fall for this!

Hi @alanprice666 , Many thanks for bringing the item offered for sale on amazon.de to our attention. At TomTom, we take Intellectual Property very seriously and we will carefully investigate the offering.

Hi all, quite few updates since last time I visited this page, I'll try to respond to all in one post, so please forgive me if I missed to mention something! @DougLap, thanks a lot for mentioning me so that i can be sure to be on top of this and be informed of any new platform. @needmaps, thanks for sharing the variation…

Hi @Baddyfinger, It is unfortunate to hear what you have been through. On top of reporting this to TomTom and to your credit card provider for a refund, we also highly suggest you to reach out to the relevant authorities; as you seem to be located in the UK, please follow this link: https://www.actionfraud.police.uk/ In…

Hi @Kazza1, Many thanks for sharing your experience so that hopefully other people will not fall for this. I also wanted to inform you that thanks to your post we could take measures against tomtomupdate.online and that the platform is offline as of yesterday. Thanks again, Luca