LC123 — TomTom Community
Avatar

LC123

[Prominent Wayfarer]

LC123 [Prominent Wayfarer]

About

Username
LC123
Joined
Visits
29
Last Active
Roles
Registered Users
Points
50
Badges
7
Posts
31

Badges

Name Dropper5 LikesFirst AnniversaryStarting UP

Comments

  • @VikramK The purple blob, what a confusing addition. Have TomTom lost the plot as I don't even understand what it means even after your explanation. These surprises of changes in functionality is the exact reason release notes should accompany any update. When will TomTom start properly supporting their customers. Release…
  • To echo other comments on the subject, WHY NO RELEASE NOTES! Why keep your loyal customers in the dark about what you have fixed? Why should I waste the next 30 to an hour testing if bugs that affect me are fixed? (When probably they are not). TomTom are appalling, either their organisation and bug tracking internally is…
  • Hi TomTom's are just low end Android phones running Android and the TomTom app. If you can see your TomTom connected to your Wi-Fi access point it even identifies itself as android_<..something>. There is no reason why they couldn't update existing models with the new app, but of course they will like to push people to…
  • Hi I thought I had arrived at some unscrupulous website that had skimmed off all the posts and was replicating the official forum in order to drive traffic to it and advertise. This is because the URL changes to vanillacommunities.com which doesn't provide much confidence that this is really TomToms own forum. What we have…
  • Hi @Mello Were you able to try this out? Any joy?
  • Hi To be fair to the driver if you are in a strange place and using sat-nav, it's easy to miss signs such as these, and often the signage isn't repeated. Look at the image above, nothing on the traffic lights themselves at the actual turn, a place you would be looking and so would see it! These fines generate a revenue for…
  • Hi @Dlew I can't help with the built in SIM aspect except to say I really think TomTom need to stop selling these devices with built in SIM as 2G is slowly being wound down by the operators, and will be turned off in more and more places over the coming years. If they are selling these devices they should come with a…
  • Hi Sounds liked an issue I had which is due to EE using IPv6 (newer Internet protocol) and for some reason TomTom doesn't like this. See my post here https://en.discussions.tomtom.com/tomtom-traffic-live-and-other-services-47/pixel-xl-2-and-tomtom-hd-traffic-stops-working-1041499 for info on how to switch your phone back…
  • Hi Found some info here regarding EE's IPv6 network which uses something called NAT 6-to-4 to route to/from IPv4 addresses. https://community.ee.co.uk/t5/4G-and-mobile-data/Is-EE-s-4G-network-now-IPv6-only-ish/td-p/697079 Do our TomTom's route over IPv6 if it is available? If not, there is some issue with Android tethering…
  • Hi I would caution against any TomTom with in built SIM. The problem is TomTom (unless they've changed recently) haven't seen fit to upgrade the mobile hardware in them, so it is stuck using 2G. Some places have had 2G turned off completely by Vodafone so they stop working, and in other areas 2G spectrum is being…
  • @Lost Soul Perhaps it is just a fluke on that rat run route and somewhere there is a road marked (incorrectly) as unpaved, so the setting is then avoiding it. I will see how it goes. Google Maps never offered me that short cut, but TomTom did even though their own algorithm shows it must have only been seconds to a minute…
  • Hi I agree and know the device just sleeps by default, but I don't see why that should result in problems or the build up of problems because it doesn't get rebooted often. The reality is there are billions of much more complicated devices (i.e. smart phones) that are going into and out of sleep dozens if not hundreds of…
  • I agree. I work in IT and develop software and have done support in various capacities, and a factory reset is never a fix, it should never be the first thing to try or the default answer, along side a drum roll reset, which is nothing more than "Turning off" then back on again, that's all that is doing. I dare say turning…
  • Hi This has always bugged us. You get a 'keep right' for often no apparent reason. For example you can go past many slip roads to leave the motorway (in UK) and you hear nothing from TomTom which is fine as you are just carrying on following the road, then you suddenly get a "keep right" warning and start wondering if you…
  • Hi Found an interesting setting that changed the routing. A journey I make in the UK has TomTom telling me to leave the A6 by doing a "rat run" taking me through narrow roads, built up areas etc, not a pleasant drive, to just join the A6 further up. I've done the trip a few times and followed TomToms instruction and as the…
  • Hi Well in a last ditch attempt I think I've found the issue that may be the cause of various connection issues with HD Traffic and may only get worse over time for your customers. If anyone from TomTom cares this needs looking into. Please read the first post to get the background and troubleshooting to date. What I later…
  • Hi So no reply from TomTom on this subject? Of course avoiding narrow lanes is easily achievable, they do it already, they have all the data and the algorithms for avoiding various types of road in the their HGV satnav (https://www.tomtom.com/en_gb/sat-nav/truck-sat-nav/). So all the "looking into it" is nothing more than…
  • The lane thing is deliberate by TomTom as they want to charge more for devices sold to commercial drivers, i.e. HGV, and those devices will avoid lanes etc, there is no reason they can't enable it on all TomTom's but then it's harder selling a "premium" model. Years ago it was possible to set a maximum speed in TomTom, so…
  • Hi Just saying "Bug fixes and improvements: Various performance improvements and bug fixes have been implemented." is pointless for your customers. You should list all the specific things fixed so we know if we are wasting our time or not updating to that version and re-testing specific problems we might have had. The fact…
  • Hi I guess TomTom have given up with these devices hence no reply. I've switched to using my previous phone as a sat nav with Google maps and their implementation, this actually works, their routing seems to avoid some of the more dubious narrow roads and lanes that TomTom is quite keen we should use, plus their traffic…
  • Hi I've spent enough time on troubleshooting this already without trying to get past 1st line technical support and drum roll resets etc etc. If no one from TomTom monitors their own forum to pick up potential issues or customer troubleshooting help then they don't deserve to have any customers at all.