James_0121
Legendary Explorer

Just to add on the firmware ... my resting heart rate was around 56 most months this year, when I up-dated to the new firmware it jumped to 63-64. Now I'm back on the old firmware its gone back to around 56-59 so again something not correct there.... come on Tomtom its been over a month and nothing , all the support is…

Smaazucar ... I feel your pain the watch is totally unreliable, Tomtom have not put out any official communication or solution as to why this is happening its very sad that a company we all trusted are letting us down. I am on the old firmware now (rollback) and can confirm its working fine with no issues. I would get your…

Thanks but now when I go to connect the watch to my iPhone the watch quickly give the bluetooth pin then slides back again when I try to put in it says 'incorrect pin' this is awful I cant even use the watch now. Can you please refert the watch back to the new Firmware like I had before I will just need to keep trying to…

I must add I've never seen such poor customer service, Im now back from a run spending another hour trying to link my watch to my phone (the app says connect for first time (yet the watch says connected) So I must now delete the bluetooth connection in IOS, re try to sync the watch via the app and pair it again (the…

Hi please revert me to the previous firmware. I am trying to do a marathon on Saturday and this is not correct that the connection stops working very disappointed. Thnaks

Just another one has anyone else noticed there resting heart rate go up since the update? Mine has jumped from 56 to 63 in last week or so. Im doing my same 25 miles a week running.

Dear Tomtom, I also want to vent my frustration and anger at the software up-date. I was on the Beta version of this software a while back and came out of the programme because of it was awful at connecting / poor battery life due to notifications / lack of sync. I thought a responsible large company would fully test these…