Comments
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It is solved eventually by this link : https://uk.support.tomtom.com/app/answers/detail/a_id/16339, but the instructions are not completely correct . After I performed a soft reset of the TomTom device without being logged into My drive connect and logged into Mydrive connect after this Soft reset , it got finally…
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I log in from the Netherlands , then no phonenumber is shown , but somebody else gave me the support number for the Netherlands , thank you for responding though .