Gettingfedupnow
Outstanding Wayfarer

I paired mine both ways. Iphone XS setting first, the Mydrive app second. I can get phone connections OK, I can get text connections OK - the Mydrive side for traffic and camera's works sometimes and not others.. I found that it needed both pairing to have even a chance of working properly. Both sides needed connections…

Something seems to have changed. I was able to connect my Rider and iPhone yesterday. It took a bit of fiddling but it did at least connect...this was on IOS13.3 which has been on there for weeks. I have updated my iphone to IOS 13.4 and the connection has held. Traffic is still a bit sketchy, but at least (read out) text…

Tomtom have already lost market share. If you look at their sales and profits they have dropped massively over the last two/three years. I'd suggest it is precisely because they just ignore any issues like this one. I know of several that have returned their Riders as unfit for purpose (in the UK) and swapped over to…

Bump

Has anyone heard anything ?

The Beta comment was to assist Bilbobaggins. He is the one running a Beta version. As above, lets try and keep on topic though

I am not painting Apple any colour at all. I am no IOS fan at all - I suffer it cos it's marginally better than the Android OS IMO. I work in I.T., I use I.T. every single day. Chuck me a website, HTML or Excel problems and I can sort it. I even have a modicum of SQL and programming experience. Alas I am not a bluetooth…

Tomtom are totally incompetent as a business. No wonder they are hemorrhaging business hand over fist, they have not a clue how to treat customers or how to fix their own systems. This is just the latest in a sad series of issues from them. Frankly, they deserve to fold.

Thanks Michael. I had trouble on the Facebook Tomtom site getting them to understand the issue. The admin on there just got themselves all stressed out and locked onto Apple being the issue and decided not to discuss the issue any more I am pleased that you have also grasped the very probable cause of the issue. It seemed…

This article explains why Apple increased security on Bluetooth in IOS 13 and what Tomtom will need to do, to be able to communicate with it now (just like everyone else has managed to do) Basically their app needs to be modified to to ask permission to communicate first It aint complicated really - its just progress…

It could be that the moon is made of green cheese - but it isn't. :) This is not rocket science here, although maybe the translation is losing it ? Of course Apple made changes. They continuously make changes, it is called progress. The planet revolves, the world changes. Technology improves and everyone should follow on…

I have a bit of an ongoing spat in their Facebook group about this. They keep wanting to blame Apple and their IOS 13 system for being the problem. They act as techies, but clearly are not. They are just enthusiastic amateurs with little technical understanding of the real problem Apple's IOS is NOT the real issue I have 4…

I had the same issue. Because TT have a quirky way of only allowing one username per TT device. I have several logins as I have several devices (yes I am stupid). I could not get past the name change screen either, I used CCleaner to delete all my old cache and cookies in Chrome. THEN I could change the login name to the…

Sadly not no. The handsfree to the phone refuses to connect from the Rider at all. I tried every permutation and no joy. I work in IT myself and I am very tech savvy but that does not extend to rewriting bluetooth coding on TT devices. I have multiple vehicles and no Bluetooth issues with any of them with my phone on IOS…

Will start a new thread...

Thankyou for the reply. The USB power down settings on my PC was already disabled before the updates were failing as described, I was aware of that issue in Win 10 but I edited the registry settings too to see if that made a difference. Alas it did not, the update process still fails. Back to the drawing board :(

I can add that I added and used the file that tiljes very kindly shared and it worked 100%. Personally I find it abhorrent that TomTom could not be bothered to develop a fix for their own issue what 3 months on ?? and its left to outside sources to fix. Of course a cynical person may think that TT have a vested interest in…