Comments

• Hi @MarkLBallard Does this help? https://discussions.tomtom.com/en/discussion/1034844/updating-your-carminat-tomtom/p1?new=1 Doug

  in Cannot access purchased update for Renault Carminat (SD Card) Comment by DougLap 6:32PM
• Hi @michalsar Some GO730 units have been declared obsolete by Tomtom and so there is no longer any support. @VikramK can have a look to see if your unit is affected and whether it is possible to restore your map. Look back here Monday. Doug

  in Updating a map on Go 730 Comment by DougLap 6:27PM
• Hi @Lex_B Have you downloaded the latest version of My Drive Connect and if so what happens when you attach the TT unit to your PC. This may help you.https://discussions.tomtom.com/en/discussion/1034216/how-to-update-your-device-using-mydrive-conn…

  in got life-time maps forgotten how to use it Comment by DougLap 6:24PM
• Hi @beteleldar Hopefully @VikramK can sort your account out on Monday and make the maps available for you. Look back then. Doug

  in Tom Tom Start 52 problem Comment by DougLap 6:22PM
• Hi @Wimvd_2 Wait for @VikramK to come on the forum on Monday and have a look at your unit and account and make any changes necessary. Look back then. Doug

  in How to update my device Comment by DougLap 6:21PM
• Hi @SilverTaxiDude That amount of free memory is below the amount that is recommended as it is suggested you have at least 400mb of free memory for operational needs. The addition of a memory card is needed. Doug

  in TomTom GO Basic won’t start Comment by DougLap 6:18PM
• Hi @Nik_Navigator_ @VikramK can have a look at your device and sort the account out if necessary. Look back here on Monday when he will be on the forum Doug

  in I bought my TomTom Start 25 with lifetime maps but I cant see these when I log in to my drive. Comment by DougLap 6:13PM
• Hi @JamieC22 @VikramK will be able to see what subscriptions are applicable to your unit and sort the account out if need be. Look back here on Monday when he will be back on the forum Doug

  in Traffic Services Comment by DougLap 6:10PM
• Hi @Jan_DC1 The IOS Apps have never synced Routes probably because Apple have not authorised the facility. The new App now uses NDS format maps as does the New Android App so the mapping is not compatible with that used in MyDrive and the PND units…

  in My Routes on TomTom Go Navigation app for iPhone Comment by DougLap 3:55PM
• Hi @tcorwell1 If you Tap Menu have the Speaker icon at the left end or the voice icon right end of the volume bar got lines through them. If so tap the icon to turn them on. Doug

  in Go60 device doesn't give voice directions Comment by DougLap 3:49PM
• Hi @dimkaskh Hopefully @VikramK will sort things out for you on Monday when he is back on the forum. Look back then. Doug

  in Bookmark bought new Go 6250 Professional last month. no map update possible Comment by DougLap 3:01PM
• Hi @stvv Can you contact them via this. https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services Doug

  in my traffic information does not work in belgium Comment by DougLap 1:07PM
• Hi @jadmsal Hopefully @VikramK will pick this up on Monday and add the voice to your account so it will be offered for download to the device. Doug

  in Go 520-Voice not speaking the name of the street Comment by DougLap 11:41AM
• Hi @"Mike Miles" Hopefully @VikramK will pick this up on Monday and check your account settings on the TT servers and sort them if there is a problem. Look back here then. Doug

  in Lack of Traffic Service Comment by DougLap 11:37AM
• Hi @Smiffy63 Click on the the following link and Log into your account https://help.tomtom.com/hc/en-gb Now click on the Update option at the top of the page then you have an option to select Live Updates. Hope that helps Doug

  in TOMTOM GO Professional 6250 Comment by DougLap 11:16AM
• Hi @James2206 I think there is a possibility that at the moment @VikramK may not be able to resolve these types of issues other than to message Customer Support to press them on the issue.. Have you tried this method of contacting Customer suppor…

  in Speed Camera subcription not updated Comment by DougLap 11:13AM
• Hi @stvv Have seen this mentioned elsewhere. This may be a solution for you. If your phone has a personal Hotspot facility try logging into it in Wifi in settings on the unit then you will link to the TT servers via wifi. I have got out of a major …

  in my traffic information does not work in belgium Comment by DougLap 11:08AM
• Hi @SamSTag_1 If you have purchased the Unit in Europe then the inbuilt sim will work in any European country where a signal is available with no cost to you. It will not work if you are elsewhere in the world. Doug

  in Go Premium 6 and roaming Comment by DougLap 10:59AM
• Hi @Wingedwraith Glad you are sorted. Doug

  in Current iOS version can't search with UK postcode? Comment by DougLap 10:54AM
• Hi @Ttin612 In the current difficulties with many working from home there are no Phone lines available. Here is a link to help you to contact Customer Support in the meantime. https://discussions.tomtom.com/en/discussion/1124472/contacting-custome…

  in Live Services Expiring Soon Comment by DougLap 10:53AM
• Hi @kalick4 You do not say what Tomtom unit you have. Please advise. If you want to add a map to the 32gb card you have installed it must be formatted in the device to take maps. If you have no map on the unit so cannot get to the Settings menu …

  in Map update failed. Now I have no maps on device. Device says ther is insufficient space to instal ma Comment by DougLap 10:51AM
• Hi @Wingedwraith Okay for me. Don't include the space in the middle of the Postcode and if you leave a space at the end then type the house number it will place it there. Doug

  in Current iOS version can't search with UK postcode? Comment by DougLap 10:39AM
• Hi @sidxxxxx If your device was sold with Lifetime Maps then @VikramK should be able to confirm this from their records and sort your account out. Look back here Monday. Doug

  in My device does not show lifetime maps in MyDrive. No maps showing under my Services? Comment by DougLap 9:32AM
• Hi @Rob_wheaton See answer posted to the same question you asked elsewhere. Doug

  in Included lifetime subscription expires after week. Comment by DougLap 9:29AM
• Hi @Rich101 You will have to wait until @VikramK is back on the forum on Monday and can sort your account out. Doug

  in I've purchased the traffic and speed camera for the Go professional 6200 and it has not update Comment by DougLap July 10
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