DougLap
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DougLap Superuser
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Doug
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- DougLap
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Hi @marwalk Re the My Drive App on the phone you cannot search you list of My Places but you can add them to the route. If you create a route say from Current Position to another town if you move the map around until you see the My Place, which is…
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Hi @Gazibarev Fingers crossed. =) =) Doug
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Hi @JordenKreos Try https://www.tomtom.com/mapshare/tools/new/mapshare/ Doug
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Hi @Theo123 The customer support numbers are as follows. Try them tomorrow and if you want to talk to an agent do not answer the questions but wait for an agent to answer. United Kingdom 02079 490 134 Monday - Friday: 9:00 a.m. to 5:30 p.m. Deuts…
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Hi @marwalk If you Tap Menu then Tap Search on the next screen you will have the place at the top to type in your search. Just below that you will see what are the top of 2 columns. The right hand colum is your My Places column and you will probab…
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Hi @marwalk There is more than one way. If during a journey you Tap Menu Tap Search Input the details to identify a place Tap the result of search required The first screen you get shows the position on the map with a menu with Drive at the end.…
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Hi @mateideros Funnily enough @VikramK, who is one of the Tomtom Mods on this site, indicated the amount of data used in one of his posts this morning. Here is a link too it. https://discussions.tomtom.com/en/discussion/comment/1675583/#Comment_1…
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Hi @mateideros The mobile sim is supposed to work for the life of the device provided the mobile system to which it connects is working which it still is. There is no option to add the sim. The Premium models have the inbuilt sim which is part of …
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Hi @mateideros Your GO5000 has an inbuilt Mobile Sim which connects the device to the TT servers whilst the GO Essential does not have a Sim. This is why you need your phones mobile data to make the connection. Doug
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Hi @Gazibarev Thanks. It has been suggested before re tax units interfering but as you have the same issue in your car then that seems to cover that possibility. Doug
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Hi @Gazibarev Looking at the photo again I assume the top object is a camera but what is the other larger object lower down. Doug
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Hi @Meontomtom I made the comment because you said that the Tomtom agent logged onto your PC. When you say that they can see what I happening it is information that they will have at their end in the logs which detail what updates, maps etc have be…
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Hi @Meontomtom What model TomTom units are you having a problem with. What are you trying to do and what are you seeing. Doug
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Hi @Meontomtom Concerned you say someone from TomTom accessed your TomTom. TomTom do not provide that service but some scam websites do. Can you please give details of the websites you have accessed So that TomTom can try to deal with them. Doug
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Hi @TomTom6250 The Tomtom units take Micro Sd Class 10 memory cards up to a maximum of 32gb. Regarding your unit the device would only use the extra memory if the current Map becomes too big to fit on the internal memory or you add another map a…
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Hi @MarkT73 Think we have to see if @VikramK or @lampard have a suggestion for your tomorrow morning. Doug
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Hi @GP6250 Could be a battery failure but would expect it to turn on if connected to a charge. Have you tried plugging the cable directly in the back of the device to see if that works as that would suggest the holder is faulty.. Doug
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Hi @Bpnav6250 On a recent Software update for the car etc units they added a option in Route Planning to enable you to avoid Tunnels. Has your unit the same option and is it got set to avoid. Doug
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Hi @nw83 There has only ben an update since the first release however when announcing the update they did say that a further update is to be please soon with some new features. See here. https://discussions.tomtom.com/en/discussion/1118105/new-tom…
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Hi @stacky04 Have you tried plugging cable directly into the back of the GO6100 to see if it then starts up when you turn ignition on and then charges up and so identify the holder is the problem. Doug.
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Hi What phone are you using. Doug
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Hi @Simonchoir One thing you could try is to do a factory Reset on your device. This will delete all your Data ie Favourites (My Places) and any POI and Route files you have added to your device. If you go to the My Drive Website and log into your …
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Hi @Kalthus Have you got Mobile Data Roaming set on your Phone. Doug
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Hi @Simonchoir Have you checked th volume for Phone calls. If you ring your phone and accept the Call on the device if you Tap Menu you can then adjust the Call volume. Firstly if the Speaker icon bottom left has a line through it then Tap it to …