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Below is the message I got back from Tom Tom which I hope explains what to do I would like to inform you that the issue you've faced because you've selected all the updates together, due to this MyDrive connects application got confused with all the updates. I can see the you've downloaded below updates: 1. Latest map…
Follow up to my original question. I kept trying turning everything off then starting again and eventually on about the 4th attempt it worked. I've no idea why as I didn't do anything different. It did take a while though, probably 45 minutes.