Caecilia
New Seeker

thanks @YamFazMan seems that Vikram's link does not work in MS Edge. By using Chrome instead, it worked.

danke @kumo! inzwischen habe ich das über die chat support option auch in Erfahrung gebracht. ;) Bin gespannt, wie lange das installieren dauert. Läuft schon seit 30 Minuten...

Thanks @Doug for the hint with the browser. I finally used Chrome and it worked fine. I was able to use the chat function and Neda from customer support was able to guide me through. Solution: in order to get the updates for my Rider 2013 I needed to install TomTom Home on my computer. By connecting the device, the…

Thanks Doug for the hint with the browser. I finally used Chrome and it worked fine. I was able to use the chat function and Neda from customer support was able to guide me through. Solution: in order to get the updates for my Rider 2013 I needed to install TomTom Home on my computer. By connecting the device, the software…

Thanks @Doug, Okay I tried again your link using Chrome. Interestingly it works. So let's see, what I can find there.

Microsoft Edge

Hi Doug, thanks for your answer. However, an information on how to connect to support shows for about 2 seconds and then I always get redirected to this page: https://discussions.tomtom.com/en/

I tried to read the new article you referred to above. However, I always get redirected to the following page. And there is no chat function as far as I can see. https://discussions.tomtom.com/en/ Very strange. Not easy to get support at the moment.

Die Telefonnummern nützen leider nichts. Support gibt es nur noch per Chat und Email habe ich vom Band erfahren. https://help.tomtom.com/