Comments

• YamFazMan Posts: 18,703
  Superusers

  February 2013

  Hi
  
  A quick Google reports Error 0x80004005 denotes "Access denied".
  
  Link to article :-
  
  <font color="#0000ff"><font color="#0000ff">http://www.windowsanswers.net/articles/fix-0x80004005</font></font>
  
  ATB YFM

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• deenanathbantwa Posts: 1 [Apprentice Traveler]

  November 2014

  I am facing the same issue. I am trying to find a solution in the various forums. No help yet
  
  

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• MikeJames Posts: 388 [Revered Navigator]

  November 2014

  Best ask this in the right section: http://discussions.tomtom.com/t5/GO-x00-x10-x20-x30-x40-x50-HOME/bd-p/tomtom_go
  
  The 950 uses the older (and better) 'Home' software to interface your PC and Satnav.
  
  Devices in this section use the inferior 'MyDrive' software.

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• Giangi Posts: 585 [Exalted Navigator]

  November 2014

  bradley1000 wrote:
  

  
  The returned failure code is: 0x80004005 (NS_ERROR_FAILURE) [nsiProperties.get]. Report incident ID: 174753523
  

  I'm giving you some of the links I have saved; they may or not help you since are not specifically for your problem, but it's worth trying!
  
  FAQ - TomTom HOME installation issues
  
  Run TTH in compatibility mode
  
  You may try to start from scratch again; please note that I'm running Seven, if you are on an older O.S. you may need to change the paths and/or the env variables that I have used! If UAC is enabled, you must do everything with the "Run as administrator" option!
  

  1. make a backup of your data somewhere (i.e. a folder on your Desktop or an external disk)

  • open TTH, select menu ToolsHome preferences, then tab Folders, copy the text from Backups (actually you will not need the last folder named Backup)
    
  • close TTH
  • open Explorer and paste the copied path into the location, go back to the folder named TomTom; you should get something like this (ignore my Italian UI )
    
  • copy that HOME folder somewhere (it my be quite big, depends on the map/backup! Mine is almost 6gb)
  • now delete the HOME folder!

  Uninstall TTH completely, give a run with a registry cleaner (I use CCleaner but there are many!)
  
  Now delete any leftover, TTH uses two folders inside your profile: %APPDATA%TomTom and %LOCALAPPDATA%TomTom. Open both in Explorer (again do a copy&paste), each one has a HOME subfolder that you must delete.
  
  Just in case, search and delete any TomT*.msi and any *.mst left! The folder you have to look for is %LOCALAPPDATA%Downloaded Installations{A3B6F29D-8B63-4455-9B0F-F4E6F86D22F6} (and here you'll find info about restoring the default permissions for that folder)
  
  Reboot your pc and reinstall a fresh TTH downloaded from http://download.tomtom.com/sweet/application/home2latest/TomTomHOME2winlatest.exe

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• WesleyS Posts: 20

  November 2014

  Hi bradley1000,
  
  Welcome to the forum!
  
  Sorry to hear you're having issues with the usage of TomTom HOME. Your error refers to the fact that TomTom HOME cannot find/access all files/folders to function properly. You may resolve this issue by simple manually creating the folders for TomTom HOME. This is what you do:
  
  Windows: Delete the TomTom folder in Application Data
  

  1. Go to Start > Run. (Windows Key+R)
  2. Write: %appdata%
  3. Delete the TomTom folder from here. 

  Windows:
  

  1. Go to Documents
  2. Create a folder called TomTom
  3. Inside the TomTom folder, create the folder HOME[/i]
  4. Inside the HOME[/i] folder, create the following four folders:
     1. Download
     2. Backup
     3. FromDevice
     4. Sharing

  Once completed, open TomTom HOME. [/i]This should now work as expected.
  
  Hope this helps you in fixing TomTom HOME on your laptop.
  
  Regards,
  
  Wesley

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