MySports for Motorola Driod Maxx

horsiedadhorsiedad Posts: 2 [Apprentice Traveler]
edited January 8 in Archived Discussions
I have a year old Motorola Droid Maxx (Motorola is now owned by Google).  It seems to meet the requirements for TomTom MySports (Bluetooth Smart and Android 4.4), but yet Google Play will not allow me to download the app, saying it is incompatible with my device.  Any suggestions?
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  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi horsiedad,

    Unfortunately, your phone is not compatible with the app. For further information, please see [url=https://uk.support.tomtom.com/app/answers/detail/a_id/17900"; target="_blank]https://uk.support.tomtom.com/app/answers/detail/a_id/17900[/url]

    Cheers, Mikko
  • BrentzBrentz Posts: 5 [Neophyte Traveler]
    Hello Mikkok

    Why some devices are compatible and the other not? There are many devices with identical characteristics or even best, but the app isn't support.

    i change my old phone with THL 5000, with android 4.4.2 and bluetooth 4.0 LE, but the app failed when open because the license is invalid.

    Can i buy a Samsung phone? i don't think it's a conspiracy with Tomtom and Samsung, i hope...

    Thank's
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi Brentz,

    Compatibility in the first place means devices we've tested. Incompatible, i.e. devices we haven't tested, may or may not work, but since we haven't tested them we cannot help with such devices.

    Unfortunately, I'm not qualified to answer your question in any detail as I'm not familiar with your phone nor the technicalities of the issue. We do, however, continue working on the mobile apps to test and add more devices to the compatibility list (see link in my post above).

    Cheers, Mikko
  • SathorSathor Posts: 549 [Renowned Wayfarer]
    The link though isn't quite helpful. It might help you more if you duplicated the app and held an open beta, and used the data collection to see what devices are working or not with the beta to speed that along.

    As it stands, I am able to use my current phone to link to the HRM that came with my bundle, and use it for indoor non GPS activities, though using the freestyle without GPS would be better. That tells me that the BT component is fine, and while I don't really know if I would use the app all that much, I would still like to have it.
  • BrentzBrentz Posts: 5 [Neophyte Traveler]
    Sathor has right: Isn't it easier to have a beta to do the test?
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi Sathor,

    Thanks for your feedback! I'll forward your suggestion to the watch team.

    Cheers, Mikko
  • mvlmvl Posts: 3,150 Superusers
    The difficulty here is that untested phones "might work" but TT does not permit those phones to download the app.

    This contrasts to something like the PND MyDrive app or earlier PND handsfree functionality   Tomtom lists on the websites which phones are compatible, but all phones can attempt to be used.

    On the fitness side, Tomtom uses an inclusion-only list in Google Play, meaning any untested phones cannot even download the MySports app.

    The good news is that a customer has modified the MySports app to run on any phone.  There's no formal Tomtom support, and no guarantee that it works, but it functions like the public beta people are asking for.   See the Oct 12 post in the thread below:

    [url=http://discussions.tomtom.com/t5/MySports-Connect/TomTom-MySports-App-for-Android-released/td-p/868029"; target="_blank]http://discussions.tomtom.com/t5/MySports-Connect/TomTom-MySports-App-for-Android-released/td-p/868029[/url]
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