downloaded maps are blank

LSWRArt
LSWRArt Registered Users Posts: 23
Master Explorer
I have just updated to latest software and downloaded Europe Maps to SIM card. The device was working fine prior to update. Now all I have is a completely blank outline of each country with no roads. When I search for home or any saved destination it says it is not on the map. Seriously looking at Garmin as so fed up with these endless update problems with TomTom.
N.B. Why is this web site so useless? There is nowhere to tick so that you get an email if someone replies to my post. Utterly hopeless

Comments

  • VikramK
    VikramK Administrators Posts: 14,532
    Moderator
    Hi @LSWRArt
    The download logs don't show that there are any maps installed on the device memory.

    My team did some changes in the backend, could you check after deleting the HOME3 folder.

    1. Disconnect the device from the computer.
    2. Exit/Quit MyDrive Connect from the notification area
    3. Delete HOME3 folder located at
    MacOS: Users\"Your username"\Library\Application Support\TomTom\
    Windows - C:\Users\"Your username"\AppData\Local\TomTom

    4. Soft reset the device and connect to the computer again.

    Open MyDrive Connect > My Content tab > Scroll down to the maps section and check for the offered updates.

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    Regards,
    Vikram.