Can't connect to MyDrive on Rider400?

Joeri01
Joeri01 Registered Users Posts: 2
Apprentice Seeker
I have been unable to log in to MyDrive on the TomTom400 for several weeks now. I get the message "Oeps Er zijn problemen met de toegang tot TomTom Services. Probeer het later opnieuw" Translation: "Oops There are problems accessing TomTom services. Please try again later"
I tried later, even for some weeks now, but still no connection.
The bluetooth thetering connection isn't the problem because I do get traffic information services. The password is also correct because I can log in online on MyDrive and in the windows connect app.
More people have this problem? What could be the solution?

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,324
     Superuser
    edited July 29
    Hi
    @Joeri01
    Welcome to the site....
    If I'm having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program....
    Will usually bring MyDrive Connect back to life...
    Step-by-step instructions for removing the 'Home3' Folder and the 'MyDrive connect' folder....
    See... https://discussions.tomtom.com/en/discussion/1134289/connection-problems-mydrive-connect-delete-the-home3-mydrive-connect-folders
    ____________________________

    Here's a similar solution recently suggested by Tomtom support ....
    Click on the spoiler Icon to view the reply...
    Step by step MyDrive Connect fix from Tomtom support....
    Okay.
    I will share certain steps with you for troubleshooting and request you to perform it as it is.
    1) Close MyDrive Connect completely.
    2) Make sure there are no TomTom related processes running in task manager.
    -The Task Manager can be found by pressing the keys Ctrl+Alt+Del and then selecting Task Manager
    3) Uninstall MyDrive Connect via the Control Panel
    4) Delete the TomTom folder from the Program files.
    -Go to Start and then My Computer/Computer/This PC
    -Delete the MyDrive Connect folder from C:\Program Files and C:\Program Files (x86)
    5) Check each username profile (marked as <username> here) and make sure the TomTom folders are deleted from the following locations:
    -C:\Users\<username>\AppData\Local
    -C:\Users\<username>\AppData\Roaming
    -C:\Users\<username>\AppData\\Local\VirtualStore\Program Files
    6) Press the Windows Key + R to open the run window.
    - Type in %temp% then press OK . Delete as many files from this location as possible. Some files can not be deleted. This is normal.
    7) Restart the computer.
    8) Create a new Administrator account in Windows.
    -Create a simple username, for instance TomTom, with no spaces or special characters (like â, é, ë etc.).
    9) Log out of the current account and log in with the new administrator account.
    10) Reinstall MyDrive Connect.
    - Go to https://help.tomtom.com/hc/articles/360013959499-Installing-MyDrive-Connect
    - Download MyDrive Connect.
    -Go to the download folder, right-click on the file MyDriveConnect.exe and press run as administrator.
    11) Check the status of the program in the firewall
    11) Then connect the device to the computer and follow the update and install it. The update should go through.
    Make sure to install the update one at a time.
    Stay safe... ATB YFM
  • Joeri01
    Joeri01 Registered Users Posts: 2
    Apprentice Seeker
    @YamFazMan ,

    Thank you for your reply! But it is not the windows app that it having troubles, but logging in on the rider itself.