Bought a map online ... now waiting ... for more than a day

Japa
Japa Registered Users Posts: 1
New Seeker
Bought a new map yesterday. My online order status remains on "mee bezig" (workin on it). Very disappointed with this user experience where payment should be instant and very strange you need to wait for 2 days delivery for a digital product (a map). Tom Tom supprot chat is a nightmare ... does anybody have a telephone number of a helpdesk in Belgium / Netherlands? Leaving on holidays tomorrow.

Comments

  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    Hi @Japa
    Welcome to the community!
    Get in touch with our customer service to review the order status and assist you with sorting out the account.
    https://help.tomtom.com/hc/en-gb/articles/360015568919/
    (You might have to clear the browser cookies or open the link in a private or incognito tab if you get re-directed back to the forum)

    Thanks,
    Vikram.