MyDrive planner lost my routes

raesewell
raesewell Registered Users Posts: 189
Exalted Navigator
It seems that MyDrive planner has lost all of my routes and any attempt to recreate or upload routes fails.
Any ideas.

Comments

  • Bobpotnepo
    Bobpotnepo Registered Users Posts: 1
    Apprentice Seeker
    I have the same issue. MyDrive planner has lost all routes, so far they are still on my device. How long?
  • raesewell
    raesewell Registered Users Posts: 189
    Exalted Navigator
    edited October 2019
    They must be having trouble with the server, my Places are still there. The Routes section is playing up, even if I plan a new route or try to upload a route it doesn't appear.

    Admin/Mods any ideas? Maybe VikramK can help.
  • Dear all,
    We apologize for the inconvenience. We had a configuration mismatch which we didn't detect because apparently it only affects certain users in certain scenarios.
    Could you please try again and let us know if it now works for you?
    Thanks!
    Daniel
  • oast hill
    oast hill Registered Users Posts: 8
    Apprentice Traveler
    Dear Daniel. Over the last 2 -3 weeks all my routes on my GO520 have disapppeared from it. The routes are displayed on my windows pc but I cannot sync them with the device. To check the system I uploaded the "Atlantic Highway" from Road Trips on to my pc and clicked the "sync with device" button but it has not been downloaded onto the device. Please advise.
  • raesewell
    raesewell Registered Users Posts: 189
    Exalted Navigator
    The routes are back Daniel, so it looks like the problem is resolved, for me at least.
    I'll carry on testing and let you know if I have any difficulties.
  • oast hill wrote: »
    Dear Daniel. Over the last 2 -3 weeks all my routes on my GO520 have disapppeared from it. The routes are displayed on my windows pc but I cannot sync them with the device. To check the system I uploaded the "Atlantic Highway" from Road Trips on to my pc and clicked the "sync with device" button but it has not been downloaded onto the device. Please advise.

    Hi Oast Hill,
    This could be a different issue than the one originating this thread.
    "The routes are displayed on my windows pc" Does this mean they appear on "My Routes" in mydrive.tomtom.com ?

    Are you using MyRoute App?
  • oast hill
    oast hill Registered Users Posts: 8
    Apprentice Traveler
    Daniel, I have tomtom mydrive downloaded onto my windows pc, is this what you mean? and yes my routes are shown under the heading My routes in it. My routes are also located in "My routes" in the My drive app on my Apple ipad but not on the GO520 device itself.
  • oast hill
    oast hill Registered Users Posts: 8
    Apprentice Traveler
    Daniel, I have just downloaded the latest updates including a software update but I still cannot "see" or sync My Routes from my PC with my device. I had a number of Routes downloaded onto my device which I cannot access and My drive will not sync with the device.
  • YamFazMan
    YamFazMan UKPosts: 21,325
     Superuser
    edited October 2019
    Hi
    @oast hill

    Check you are logged into MyDrive on the device....
    NAV4 Device...
    Tap 4Dot (.... Menu) --> Tomtom Services....
    Are you logged into MyDrive ???

    k8l705kc3yti.jpg

    NAV5 (Wi-Fi) Device....
    Tap 4Dot (.... Menu) --> Setting --> MyDrive

    ATB YFM
  • SergioT
    SergioT Registered Users Posts: 2
    New Seeker
    HI,

    I`m having the same problem. All my routes has dissapeared and when I create a new one, it doesn't appear.
  • SergioT
    SergioT Registered Users Posts: 2
    New Seeker
    Hello? any support about this?
  • YamFazMan
    YamFazMan UKPosts: 21,325
     Superuser
    Hi
    @SergioT
    Welcome to the site....
    Are you using the MyDrive Web Route planner....
    Here... https://mydrive.tomtom.com/
    Check you are logged into MyDrive on the device....
    NAV5 Rider 550 (Wi-Fi) Device....
    Tap 4Dot (.... Menu) --> Setting --> MyDrive

    Stay Safe... ATB YFM
  • Mobile_chicane
    Mobile_chicane Registered Users Posts: 31
    Master Explorer
    edited June 2021
    I’ve been having issues today, I’m logged into tom tom go with my drive showing as logged on and on 3 different devices (iPhone X, iPad mini 5 and go discover7) I can’t get any new routes I have created to show up on the my routes menu, my old go6200 however does show the new routes.

    I’m assuming some kind of server or conflict issue as I can see routes I created and added from a week ago but not ones created today.

    I have made sure that the new routes are selected to sync to my devices.
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @Mobile_chicane

    Just checked by creating routes in MyDrive on my PC and also the My Drive App on my 12 mini and they have both synced to my TT Go Navigation App version 2.61 using IOS 14.6. on the same phone

    Maybe delete the App and reload?

    Doug
  • Mobile_chicane
    Mobile_chicane Registered Users Posts: 31
    Master Explorer
    Same app version and iOS version removed and reinstalled app and still no new routes on either iOS device routes even appear on the tomtom my drive app on both devices
  • DavidGrist
    DavidGrist Registered Users Posts: 1
    New Seeker
    I get a completely blank screen on my laptop when I log into My Drive Planner. No background location map, nothing (apart from the message to try the new beta version!). I am in the UK but this first happened while I was in the USA and the problem is still there now that I am back in the UK. ANy suggestions?