Sign in to Mydrive Connect

wendylovelywend
wendylovelywend Registered Users Posts: 3
New Seeker
I can't get into my START 62 using Mydrive Connect. I use the change my password link and the new password doesn't work. Can you help please

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Answers

  • VikramK
    VikramK Administrators Posts: 14,521
    Moderator
    edited July 1 Answer ✓
    Hi @wendylovelywend
    Welcome to the community!
    Could you try a clean reinstalling of the application and login again?
    https://discussions.tomtom.com/en/discussion/1128412/clean-re-installation-of-mydrive-connect

    Regards,
    Vikram.
  • wendylovelywend
    wendylovelywend Registered Users Posts: 3
    New Seeker
    Hi Vikram
    Thank you for responding. I've tried to sign in on 3 previous days. I have tried a reinstalling as you say to no avail. The link that asks me to change my password seems to work for my Tom Tom account only. It doesn't seem to link to Mydrive Connect :-(
  • wendylovelywend
    wendylovelywend Registered Users Posts: 3
    New Seeker
    I'm in!!! I thought I'd wiped all the files when I uninstalled, but with your guidance above, I could see my clean wasn't clean enough!!

    Thank you, thank you, thank you!!