Camera Warning Failure
AlanNP
Registered Users Posts: 29 
Outstanding Explorer
Outstanding Explorer
Hello,
When my Go 5000 has been active for a few days, that is in use or sleeping but not turned off, it stops reporting cameras. If I turn it off then start it again it works fine for a while. Could your software people have a look at this? Someone could lose their licence,
Alan.
When my Go 5000 has been active for a few days, that is in use or sleeping but not turned off, it stops reporting cameras. If I turn it off then start it again it works fine for a while. Could your software people have a look at this? Someone could lose their licence,
Alan.
0
Answers
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Hi
Do you have a valid radar subscription?
Have you tried to factory reset the device.0 -
Willy,
I don't know what a radar subscription is. My camera subscription is up to date and the camera warnings work after turning off and then on again.
Is a factory reset what happens when I hold the on/off button down for a long time? If it is I've done a factory reset, if not could you tell me what a factory reset is?
Thanks, Alan.0 -
Hi .
Your Go needs a subscription to be alerted on speed cameras so the first thing to do is to renew your subscription.
Settings - then - system - factory reset device.0 -
Willy875,
Thanks for your reply.
When I use MyDrive Connect I am prompted to download a camera file (which I do) so I must have a valid camera subscription, no?
I remember paying for a camera subscription.
Camera warnings work most of the time, so the Go 5000 must have camera information in it, no?
I did a (nerve racking) factory reset, now we'll have to see what happens,
Alan.0 -
I have now done a factory reset, as suggested here, and run the device for several days either in use or sleeping, not turned off. Today my speed camera warnings failed to show. I turned the device off and started it again and the camera warnings reappeared. I hope this problem can be fixed as the consequences could be dire,
Alan.0 -
I have now done a factory reset, as suggested here, and run the device for several days either in use or sleeping, not turned off. Today my speed camera warnings failed to show. I turned the device off and started it again and the camera warnings reappeared. I hope this problem can be fixed as the consequences could be dire,
Alan.0 -
My camera warnings are repeatedly failing to show when my Go 5000 has been in a work/sleep cycle for several days. Can someone assure me that this bug has been reported to Tomtom's software people?
Alan.0
