Canceling subscription.

cogs19
cogs19 Registered Users Posts: 9
Apprentice Traveler
in TomTom Services
I have active subscription for one year. Next payment is on 10.2022. To cancel next payment i need to Cancel subscription? If i click on cancel, it says that i will not have it anylonger from now... So how is it possible to cancel next payment without loosing traffic live?

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,997
    Revered Voyager
    If you cancel now, the next direct debit of 22/10 will not be taken, you can also wait until 22/09 to cancel the subscription.
  • AndreiTZ
    AndreiTZ Registered Users Posts: 1
    New Seeker
    I have tried for a few months now to cancel my subscription but I got the same message again and again: ''We are unable to cancel your subscription. Please try again. If the problem persists, please contact our customer support.'' And to contact support is a nightmare and I cannot get through a live person to talk about this. Can someone help?
  • YamFazMan
    YamFazMan Posts: 21,015
     Superuser
    Hi
    @AndreiTZ
    Welcome to the site....
    Contacting Tomtom Support….
    The phone service has been suspended (Indefinitely)
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password...

    Stay Safe... ATB YFM
  • Willy875
    Willy875 Registered Users Posts: 5,997
    Revered Voyager
    AndreiTZ wrote: »
    I have tried for a few months now to cancel my subscription but I got the same message again and again: ''We are unable to cancel your subscription. Please try again. If the problem persists, please contact our customer support.'' And to contact support is a nightmare and I cannot get through a live person to talk about this. Can someone help?

    Have you tried to cancel your subscription by following this FAQ; https://help.tomtom.com/hc/en-gb/articles/360013902260

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