No maps Available ???

jase7072
jase7072 Registered Users Posts: 2
Novice Seeker
in MyDrive Connect
i have Go 40 devices with no maps available. I can not update. I need to have live chat with tom tom rep ???

Best Answer

  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    Answer ✓
    Hi @jase7072

    Welcome to the Community! I've fixed the map subscription on your GO 40 devices linked to your email address. Please connect those to the computer and update it using MyDrive Connect.

    Once you update the maps, make a factory reset on your device and it'll activate the traffic services on your device after you connect it to the smartphone.

    Regards, lampard

Answers

  • YamFazMan
    YamFazMan Posts: 20,983
     Superuser
    Hi
    @jase7072
    Welcome to the site....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • YamFazMan
    YamFazMan Posts: 20,983
     Superuser
    edited November 2020
    Hi Again....
    The early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... Now the 8GB limit on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
    The latest NAV4 Full Europe Map size is now around 9GB
    @lampard one of the Forum Moderators should pick this up and add a small Map to your Account to get you passed the 'Catch22' No Maps Found error....

    See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043

    Stay Safe... ATB YFM
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    Answer ✓
    Hi @jase7072

    Welcome to the Community! I've fixed the map subscription on your GO 40 devices linked to your email address. Please connect those to the computer and update it using MyDrive Connect.

    Once you update the maps, make a factory reset on your device and it'll activate the traffic services on your device after you connect it to the smartphone.

    Regards, lampard
  • jase7072
    jase7072 Registered Users Posts: 2
    Novice Seeker
    Many Thanks Lampard. I have sent you a message re the others I have with the same problem. If i load them on to my account can you fix the subscription on them ??
  • alcibiade87
    alcibiade87 Registered Users Posts: 5
    Apprentice Seeker
    hi, i bought a second hand tomtom go 40 with free europe lifetime maps. i connected it with mydrive connect but i'm not able to use or download maps on it. No updates avaiable. When i turn it on, i can only see the menu "select country" without any options. What can i do to solve the problem and to download free maps.
  • DougLap
    DougLap Posts: 9,949
    Superuser
    Hi @alcibiade87

    Look back here later to see what @VikramK has to say after he has checked your units settings on the TT servers.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,050
    Moderator
    Hi @alcibiade87
    All services are showing in 'Pending' status.
    Factory reset the device > Login with your TomTom account credential > Check for updates

    Regards,
    Vikram.

Categories