Go Premium X is not connect in roaming

gghiri Registered Users Posts: 1
New Seeker
edited April 27 in Devices using Wi-Fi®
In my country (Italy) device is correctly connected using its sim. When i go to a foreign country (es. France and Switzerland) the connection no longer works. what can I do?


  • VikramK
    VikramK Administrators Posts: 14,036
    Hi @gghiri
    Welcome to the community!
    In Switzerland, the 2G network has been discontinued and so the in-built SIM won't be able to connect to TomTom Services.
    More information is available in our support article here

    If you are driving around the French-Swiss border, then it's possible that the connection could still be impacted.

    You could also try troubleshooting steps advised in the video below-