cancel subcription

sharon9370
sharon9370 Registered Users Posts: 5
Apprentice Seeker
edited April 20 in TomTom Services
I want to cancel a subcription to an extra map. I have done what they said on their website, but it states I have no subcription, yet I have. I don't want a map which is useless to me. I use TomTom MyDrive connect for a GPS.

Best Answer

  • Willy875
    Willy875 Registered Users Posts: 5,980
    Revered Voyager
    edited April 20 Answer ✓
    To talk to a human is with the chat during office hours.

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,980
    Revered Voyager
    edited April 20
    Maybe you bought the card with another email address hat's why you don't see it on your account. ?

    Contact Tomtom customer service

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • sharon9370
    sharon9370 Registered Users Posts: 5
    Apprentice Seeker
    I have tried with their robot chat, but just can't get further to chat with a real person. We only have one e-mail address and I can login. I have now tried sending an e-mail with your link. Hope I get somewhere with it. I find their MyDrive and the routes hopeless, so won't be buying another TomTom GPS. thanks for the help.
  • Willy875
    Willy875 Registered Users Posts: 5,980
    Revered Voyager
    edited April 20 Answer ✓
    To talk to a human is with the chat during office hours.
  • sharon9370
    sharon9370 Registered Users Posts: 5
    Apprentice Seeker
    what are the office hours? can't find anything on their website
  • Willy875
    Willy875 Registered Users Posts: 5,980
    Revered Voyager
    It seems to me that the office hours are 09:00/17:30?