why is my maps for lifetime service expired?

rjvdl Registered Users Posts: 1
Apprentice Seeker
i own three devices but my tomtom start 25 says in my drive connect that the update for maps is expired. the number starts with BL


  • VikramK
    VikramK Administrators Posts: 14,037
    Hi @rjvdl
    Welcome to the community!
    I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
    If you bought the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
    Regards, Vikram