Error code 107 on GO Live 820

Neilgillies
Neilgillies Registered Users Posts: 2
Apprentice Traveler
updated my tomtom live820 now cannot get GPS signal. shows error code 107. what is wrong?
Tagged:

Comments

  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Try a soft reset. If not, then do a factory reset. If that didn't work too, contact customer support.
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Also, Error Code 107 may mean "SIM Card Error" which means that your LIVE SIM may have been expired.
  • furneaux
    furneaux Registered Users Posts: 1
    New Traveler
    Basically everyone with a LIVE device has a set period to pay a renewal for live services if you dont renew within the period the inbuilt sim card is cancelled and your device will never again receive live services as TOMTOM will not replace the sim

    This in my opinion constitutes mis selling the device as it is not mentioned on purchase or any of the documentation.

    I am seeking legal advice on this matter
  • falconhrs
    falconhrs Registered Users Posts: 1
    New Seeker
    Also My opinion

    Why Should the sim card be paid since it is not a standard number like the mobile, it is just to communicate with the device through the GSM Network, Even if it has an IMEI.
    And it is built this way by TomTom, and or other Navigation Manufacturers.
    All cars with navigation system built-in it has the same type of Simcard.
    And not paying for Simcard.



  • YamFazMan
    YamFazMan Posts: 20,984
     Superuser
    edited September 2020
    Hi
    @falconhrs
    Welcome to the site....
    falconhrs wrote: »
    Also, My opinion
    Why Should the SIM card be paid since it is not a standard number like the mobile, it is just to communicate with the device through the GSM Network, Even if it has an IMEI.
    And it is built this way by TomTom, and or other Navigation Manufacturers.
    All cars with navigation system built-in it has the same type of SIM card.
    And not paying for SIM card.
    Of course, you pay for the SIM Card and Live services....
    The Live devices cost more in the first place, It's a one off payment built into the purchase price....

    Stay Safe... ATB YFM
  • DougLap
    DougLap Posts: 9,949
    Superuser
    falconhrs wrote: »
    Also My opinion

    Why Should the sim card be paid since it is not a standard number like the mobile, it is just to communicate with the device through the GSM Network, Even if it has an IMEI.
    And it is built this way by TomTom, and or other Navigation Manufacturers.
    All cars with navigation system built-in it has the same type of Simcard.
    And not paying for Simcard.



    My assumption would be is that the sim in the units is a Data sim similar to those that you get for use in Mifi's and Tablets etc and is issued by a Mobile network provider and has its own Mobile Phone number , as the one I use in a Mifi certainly does. It may well be that the network provider disables the number if there has been no activity on it for a certain period of time as I am sure they do with Mobile phone numbers that are no longer used

    If you go onto the Ofcom website it states that with Pay as you Go if you do not use a Pay. as you go number at least once every 5 months then you are at risk of losing the facility.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,984
     Superuser
    edited September 2020
    Hi All
    In UK & (Europe?) Tomtom uses a Vodafone SIM....
    This end of service process is no different to any of the other Phone service providers, after 'n' Weeks (Various) of 'Zero use' they set the SIM to Sleep Mode, then after a further 'n' Weeks (Various) they disable the SIM....
    I can imagine there must have been, or still could be, thousands if not tens of thousands, of Tomtom Live devices out there, which have no Live Services Subscriptions and every one of those systems is pointlessly logging in and out of the network every time the device is used
    To me it makes environmental sense to shut-down redundant SIM's
    Also, as far as I'm aware the SIM card is automatically disconnected after 18 months without use... Tomtom sends emails the affected users and give 28 days notice before deactivating the SIM card....
    _____________________

    Last week I was given notice by gifgaf informing me that the SIM in my hardly ever used Nokia Windows 10 Phone will be de-activated unless I use the phone more often....

    Stay Safe... ATB YFM
  • Garth99999999999
    Garth99999999999 Registered Users Posts: 1
    New Seeker
    I have the same error message ("Error Code 107") or no connection with TomTom Services for my GO LIVE 820 FU.
    The direct (human:human) customer support seems minimal, which means me TomTom device has become unusable.
    Therefore I am cancelling my orders for renewed maps, traffic and radar - I simply cannot load them.
    Acting like they do not want renewal business.
  • YamFazMan
    YamFazMan Posts: 20,984
     Superuser
    Hi
    @Garth99999999999
    Welcome to the site....
    Contacting Tomtom Support….
    The phone service has been suspended (Indefinitely)
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password....

    Stay Safe... ATB YFM
  • Willy875
    Willy875 Registered Users Posts: 5,944
    Revered Voyager
    I have the same error message ("Error Code 107") or no connection with TomTom Services for my GO LIVE 820 FU.
    The direct (human:human) customer support seems minimal, which means me TomTom device has become unusable.
    Therefore I am cancelling my orders for renewed maps, traffic and radar - I simply cannot load them.
    Acting like they do not want renewal business.

    Error code 107 is caused by a disabled SIM card.