Lifetime map updateservice

Wimoij
Wimoij Registered Users Posts: 3
New Seeker
in Devices using MyDrive Connect
My Lifetime map updateservice have been expired. What to do to get the updateservice back?
Or how to contact Tom Tom for support. I only get the chatbot which doesn"t help me to solve the problem.

Answers

  • YamFazMan
    YamFazMan Posts: 21,001
     Superuser
    Hi
    @Wimoij
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • Wimoij
    Wimoij Registered Users Posts: 3
    New Seeker
    Do you need the serial number?
  • VikramK
    VikramK Administrators Posts: 14,064
    Moderator
    Hi @Wimoij
    Welcome to the community!
    I reviewed the device subscriptions in the backend, I don't see the device is factory embedded with lifetime maps(device serial number ending 795).
    If the device was purchased with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
    Regards, Vikram.

  • Wimoij
    Wimoij Registered Users Posts: 3
    New Seeker
    Thanks for you answer. The serial number is right.
    Do you have an email-address or phonenumber of the customer service Netherlands?
  • DougLap
    DougLap Posts: 9,956
    Superuser
    Hi @Wimoij

    There are no phone lines available to TT support.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    You will be better using Chat.

    If it does not work exactly as described then try another Web Browser.

    Doug

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