TomTom Rider 400 does not show imported tracks no route is visible

RHaan
RHaan Registered Users Posts: 3
Apprentice Seeker
edited March 20 in RIDER
I recently bought a motorcycle with a Rider400 one year old on it. It works fine to import and synchronize tracks on it and I can also select the route at "my routes" but when I want to start driving, no route is visible. The device keeps sending me back to my home address. The Rider works fine on its own, because if I enter a single final destination, it navigates just fine. I import GPX files that just work on a GPX viewer. The device has already been completely reset, but that doesn't help either. Anyone has a suggestion?







Mod edit: Machine translated (Dutch)

Comments

  • fastspek
    fastspek Registered Users Posts: 2
    Apprentice Traveler
    edited March 20
    First see if you can delete the current route via the menu options and start again.
    If this doesn't help, I would reset the device to factory settings.
    I also assume that you use MyDrive Connect to synchronize your device.

    Pieter
  • RHaan
    RHaan Registered Users Posts: 3
    Apprentice Seeker
    edited March 20
    Thank you for your suggestions Peter. Unfortunately, I have already tried both, but without success.
  • rider1rider
    rider1rider Registered Users Posts: 1,447
    Exalted Pioneer
    do you have latest full map europe on device
  • RHaan
    RHaan Registered Users Posts: 3
    Apprentice Seeker
    Yes I do