Cannot checkout of shop

Judgemf
Judgemf Registered Users Posts: 2
Apprentice Seeker
Hi, I have downloaded the My Drive Connect software and am trying to add a Spain map to my device. I have added the map to my basket in the tomtom store, inputted my pay details and clicked activate. But the screen does not change. I have tried different payment options but still no luck. The screen does not change after numerous attempts. I have allowed notifications and popups.
Any help would be appreciated!
Regards
Mark
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Comments

  • VikramK
    VikramK Administrators Posts: 14,033
    Moderator
    Hi @Judgemf
    Welcome to the community!
    Could you clear the browser cookies or try placing the order using a different browser, please?

    Regards,
    Vikram.
  • Judgemf
    Judgemf Registered Users Posts: 2
    Apprentice Seeker
    Hi Vikram,
    thanks very much for your reply. No luck I'm afraid. I tried 3 different browsers and cleared cookies of each.
    Once again, when I get to my shopping basket and enter my billing details I click on "Activate Now" but nothing happens.
    Regards
    Mark