TOMTOM GO 600 locked, no connection to computer?
chodder007
Registered Users Posts: 15 
Apprentice Seeker
Apprentice Seeker
hi my Tom Tom 600 is showing a connection to a computer and the tom tom screen showing an exclamation mark? I have tried to update it through Mydrive but it's just looping like its not connected to the PC, I have tried 3 different cables to connect, help much appreciated thank you
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Answers
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Hi
It is your Go software that is not installed correctly.
See this FAQ to reinstall it https://help.tomtom.com/hc/en-gb/articles/360013959579-Mon-GPS-ne-démarre-pas-ou-une-croix-s-affiche1 -
many thanks I will give that a go :-)0
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hi, Im still having problems, Ive now tried 5 different cables even the original and it will not connect to my computer, I haver tried every usb slot? help apperciated thanks0
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Hi
Can this FAQ help you? https://help.tomtom.com/hc/en-gb/articles/360013900240-Le-GPS-ne-se-connecte-pas-à-l-ordinateur-MyDrive-Connect-0 -
Hi
@chodder007
Welcome to the site....
It looks like Recovery Mode has initialized on your device.....
When in Recovery Mode... The device MUST be capable showing as CONNECTED using MyDrive Connect + Connected over a USB Cable to your PC for the Recovery process to complete....
Get MyDrive Connect Here... https://help.tomtom.com/hc/en-gb/articles/360014482660-Get-Started-TomTom-Navigation-using-MyDrive-Connect
Tomtom FAQ....
Navigation device not starting or displaying a cross....
I think the device is somewhere between bullet-point (7) & (8)
See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
Once Recovery Mode is initiated, and a connection to MDC is NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
Any attempts at a Restart... The device, will continue to display a Splash screen with Image of a PC and a Red Cross or a Screen displaying a Spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out
_____________________
You may need to Contact Tomtom Support direct....
The phone service has been suspended (Indefinitely)
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours
Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
Stay Safe... ATB YFM0 -
update, I have now deleted everything on my Pc Mydrive, drivers etc, reconnected eveything and TomTom still does not connect on the Genuine cable? I have also tryed to connect on a laptop and still no success? Sometimes though it goes through the recovery process to 100% then fails saying as attached? any ideas as its now doing my head in thanks0
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Doesn't the problem come from the GPS socket?
try wiggling the cable plug.0 -
Hi tried everything it gets to 100% restore then it says disconnected? This must be an issue with software or servers or something? thanks0
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TOM TOM still not working, any advice please?0
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Maybe your antivirus or your firewall is blocking the connection with the servers?0
