Malcom, serena and text message speech stopped working

Littleblue
Littleblue Registered Users Posts: 3
New Seeker
Hello,

Done updates to the satnav Malcolm's voice Serena's voice and text message to speech no longer works I have emailed Tom Tom who have told me to do a soft reset which i have done, a hard factory reset, I have deleted the voices off the sat nav I've deleted text to speech off the sat nav but can no longer find how to reinstall it I have reinstalled Malcolm and Serena's voices back to the satnav I can select them but they do not work and it's really annoying as I can't read my texts while driving because the voice is not working. I am going to return the satnav to halfords or more likely going to throw it through a window. Tomtom take ages to email back.

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,991
    Revered Voyager
    Hi

    On Mydrive connect you must be able to download a voice again.
  • Littleblue
    Littleblue Registered Users Posts: 3
    New Seeker
    Ive redownloaded serena and malcolm and they still dont work, have no idea how to reinsall text to speech
  • Willy875
    Willy875 Registered Users Posts: 5,991
    Revered Voyager
    If voice doesn't work, ask customer service for help

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • YamFazMan
    YamFazMan Posts: 21,008
     Superuser
    Ho
    @Littleblue
    Tap 4Dot (.... Menu) -->
    Are any of the Sound Icons slashed through ???

    Note... The Day/Night screen brightness Icon...
    Should be slashed through....
    dy49cl5hc6cc.jpg
    Stay Safe... ATB YFM
  • Littleblue
    Littleblue Registered Users Posts: 3
    New Seeker
    No, none are crossed out.

    In terms of contacting TomTom, they have taken ages to reply only to tell me steps ive already done and I cannot access the chat. The blooming chat bot keeps going round in circles!
  • DougLap
    DougLap Posts: 9,959
    Superuser
    Hi @Littleblue

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom there is a message option
    Type Contact or Chat in the box
    If Chat is available, Normal working hours Mon/Fri, you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug