Error Message: Item was not valid after Installation

dfrankovic
dfrankovic Registered Users Posts: 4
Apprentice Seeker
I have a Mazda NB1 and tried to update the SD card through the TomTom Home program. It seems that all the updates have been done except the map. I get the message " Item was not valid after installation: USA_Canada" when it gets to the Install To Card Reader part of the update. Now there's no working map at all. I just paid $84 for the 1 year map update service for USA & Canada map. Is this a problem with the update? If this can't be resolved, how can I get the old map back and a refund on this non-functioning update.
Thanks

Comments

  • DougLap
    DougLap Posts: 9,949
    Superuser
    Hi @dfrankovic

    Loo back later to see if @VikramK has been able to activate a map for you.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,050
    Moderator
    Hi @dfrankovic
    Welcome to the community!
    I had a quick look at your account, I see you renewed the map updates service for your TomTom.
    Did you manage to get the latest map installed?

    Thanks, Vikram.
  • dfrankovic
    dfrankovic Registered Users Posts: 4
    Apprentice Seeker
    Hi vikram,
    Not on my sd card. I can see it under the tab of items installed in my computer but when I click “add” to put it in my device (sd card) I get the error message.
    Thanks
  • VikramK
    VikramK Administrators Posts: 14,050
    Moderator
    Hi @dfrankovic
    Could you try a clean reinstallation of TomTom HOME application?

    Steps-

    1. Disconnect the device and reinstall TomTom HOME

    Procedure explained here- https://help.tomtom.com/hc/en-gb/articles/360013901520

    2. Download a fresh version of TomTom HOME

    https://help.tomtom.com/hc/en-gb/articles/360013960739

    3. Connect the device and download a fresh map offered as an update-

    https://help.tomtom.com/hc/en-gb/articles/360013961259

    Regards, Vikram
  • dfrankovic
    dfrankovic Registered Users Posts: 4
    Apprentice Seeker
    Thank you. I uninstalled it, reinstalled and now I can’t even download the map at all, never mind get it on my device.

    Error Message:
    We’re sorry but TomTom HOME can’t complete that task. A problem occurred while managing your files.
    TomTom HOME could not create folder “null\complete\map\USA_Canada\” due to the following problem: this file cannot be accessed. Please contact TomTom Customer Support.

    Can I speak to customer support to walk me though this? Is there a number?
  • Willy875
    Willy875 Registered Users Posts: 5,944
    Revered Voyager
    Hi

    Since covid 19 there is no longer a phone to contact customer service.

    Contact only by chat or email

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • dfrankovic
    dfrankovic Registered Users Posts: 4
    Apprentice Seeker
    Thank you everyone. I finally got it to work. Had to use another computer, a new sd card, and a lot of searching through this forum for instructions on how to start from scratch. Ultimately, it’s working! Unless something catastrophic happens, I probably won’t be doing an update ever again.