TomTom HOME app says the SD card is not connected and it is write protected.

Cleopatrasatnav
Cleopatrasatnav Registered Users Posts: 1
New Seeker
This hasn't happened before. My Mac can see the card but the app doesn't recognise the card. The carminat device is not showing as linked to my account.
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Answers

  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    Hi @Cleopatrasatnav

    Welcome to the Community! This has two possible causes:
    • When the SD card has been locked with the switch on the card. This disables read/write options. In this case, Unlock the SD card to enable read/write options.
    • If it's not the switch on the SD card then it could be the internal memory that might be corrupted. Here you need to perform a complete restore of the device including a format of the memory.
    Best, lampard