TomTom 6250 live traffic not working on 2 x devices

Hi @Jigadee123

There have been instances of others losing the service via the inbuilt mobile sim due to the contacts on the sim becoming corroded. Before you do this try contacting Customer Support and asking them to check the sims on their system. If they think they should be okay then at your own risk you Ould try the following.

Very very carefully remove the serial number label from the bottom of the device and so reveal the mobile sim. with the aid of some fine tweezers carefully remove end reinsert the sim a few times and maybe clean the sims contacts with a pencil rubber. When finished really the serial number label to protect the sim and try and see if that resolves the problem.

There are no customer support phone lines working because so many are working from home because of Covid.

Try the following:-

Tap Support at the top of this page
You then HAVE to Sign in Top Right of next Page. (you have to do this)
When signed in, and not before, Tap Contact Us bottom right
Support Box appears and at the bottom with a message option
Type Contact or Chat in the box
If Chat is available you should be offered the chance to Tap Live Chat
If it is Out of Hours for Chat you should be offered an option to message

If it does not work exactly as described then try another Web Browser.

Doug