TomTom Via 135 > QuickGPSfix

ArdaAlpVia135
ArdaAlpVia135 Registered Users Posts: 6
Apprentice Traveler
Hello,

I own a TomTom via 135 with lifetime update and latest version of MyDrive Connect is installed.

I am not able to see and get any new update for QuickGPSfix ? Map updated are fine available but not the same with QuickGPSfix.

İs there a general server related problem or something related with my activation period or licence issues or something like this?? isn't there a lifetime map update feature for via 135 series?

Thank you in advance for your help and support.

Kind regards.

A.A.

Answers

  • VikramK
    VikramK Administrators Posts: 14,066
    Moderator
    Hi @ArdaAlpVia135
    Could you try few steps as below-

    1. Disconnect the device and quit MyDrive Connect application from the notification area.
    2. Delete the HOME3 folder located at -

    C:\Users\Your user name\AppData\Local\TomTom\HOME3\cache

    3. Soft reset the device-


    4. Open MyDrive Connect and check for updates.

    Regards
    Vikram
  • ArdaAlpVia135
    ArdaAlpVia135 Registered Users Posts: 6
    Apprentice Traveler
    Hello Vikram,

    First of all thank you for your quick return. I tried above mentioned steps completely as you described. However I am still not able to see the QuickGPSFix. Any further idea, solutions?

    Kind regards,

    A.A.
  • senoj mot
    senoj mot Registered Users Posts: 9
    Apprentice Traveler
    I have the same problem, is there a solution other than the one suggested.
  • YamFazMan
    YamFazMan Posts: 21,015
     Superuser
    Hi
    @ArdaAlpVia135
    @senoj mot
    See this post and the following post....
    Here... https://discussions.tomtom.com/en/discussion/comment/1661477/#Comment_1661477

    Stay Safe... ATB YFM
  • ArdaAlpVia135
    ArdaAlpVia135 Registered Users Posts: 6
    Apprentice Traveler
    edited January 25
    Dear @YamFazMan @VikramK ,

    And dear all users whom having the same problem I have mentioned before ,

    Now a positive update regarding my process:

    Succeeding 2 unsuccessful attempts, today I have tried again the 4 step procedure Vikram proposed before...

    And this time it worked like a charm.

    Namely, now I am able to receive the new QuickGPSFix update.
    (MyDrive Connect>My Content>My Updates and New Items)

    What I did (as proposed by Vikram)?:

    1. Disconnect the device and quit MyDrive Connect application from the notification area.
    2. Delete the HOME3 folder located at C:\Users\Your user name\AppData\Local\TomTom\HOME3\

    3. Soft reset the device.

    4. Open MyDrive Connect and check for updates.

    Probably we should try few times until it is done properly.

    Yesterday I had 2 unsuccessful attempts while doing the same steps. (May be I missed something, may be I was successful\lucky today, may be servers had updated a patch or a solution during the process...)

    Thank you for your time and quick replies @YamFazMan @VikramK

    Kind regards,

    A.A.

  • ArdaAlpVia135
    ArdaAlpVia135 Registered Users Posts: 6
    Apprentice Traveler
    edited January 25
    Dear @senoj mot ,

    Regarding your problem:

    Now a positive update regarding my process:

    Succeeding 2 unsuccessful attempts, today I have tried again the 4 step procedure Vikram proposed before...

    And this time it worked like a charm.

    Namely, now I am able to receive the new QuickGPSFix update.
    (MyDrive Connect>My Content>My Updates and New Items)

    What I did (as proposed by Vikram)?:

    1. Disconnect the device and quit MyDrive Connect application from the notification area.
    2. Delete the HOME3 folder located at C:\Users\Your user name\AppData\Local\TomTom\HOME3\

    3. Soft reset the device.

    4. Open MyDrive Connect and check for updates.

    Probably we should try few times until it is done properly.

    Yesterday I had 2 unsuccessful attempts while doing the same steps. (May be I missed something, may be I was successful\lucky today, may be servers had updated a patch or a solution during the process...)

    I hope this will also help you.

    Kind regards,

    A.A.

  • senoj mot
    senoj mot Registered Users Posts: 9
    Apprentice Traveler
    Hi ATB FM
    thanks for the reply, I did what I think you advised, it must have done something, because I could update my quickfix, so thanks again