Has anyone in the UK ordered a new TOMTOM device then been hit with UPS charge?
Alimac
Registered Users Posts: 32 
Renowned Wayfarer
Renowned Wayfarer
Hi learned forum, I recently upgraded to a new TOMTOM unit, which UPS left on the doorstep but anyway. Today I receive a letter from UPS demanding payment within 7 days of the letter, already at day 8! So what appeared a good deal now is not and at NO time was there any indication on ordering of possible further charges. Trying to get in touch with TOMTOM itself is proving impossible. Any ideas please?
TIA
Al
TIA
Al
0
Best Answers
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How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/
How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
If the links take you to the homepage, delete your cookies.1 -
@Alimac
Tomtom must pay see this post https://discussions.tomtom.com/en/discussion/comment/1785949/#Comment_17859491
Answers
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Hi
Normally you don't need to pay any extra charge contact Tomtom customer service.1 -
Thanks Willy, how do I contact them as they seem to be invisible?0
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How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/
How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
If the links take you to the homepage, delete your cookies.1 -
Managed to get hold of TOMTOM support via email, they say UPS issue. Called UPS they say speak to TOMTOM.....what a mess0
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@Alimac
Tomtom must pay see this post https://discussions.tomtom.com/en/discussion/comment/1785949/#Comment_17859491 -
Still not resolved but Help team are being very helpful, I just dont want UPS causing me issues due to an unpaid bill which in my view and that of others is nothing to do with me0
