Dartford tunnels

fgvieites Registered Users Posts: 5
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
why hgv routes are not calculated under 5 metres height for the right tunnel in Dartford, any route with a height limit more than 4.6 metres its not longer calculate for any of both tunnels? I had reported and the first time say fixed, and its not, the second time reported, say not accepted and its not fixed.


  • Lost_Soul
    Lost_Soul Registered Users Posts: 421
    Supreme Pioneer
    This will not really answer your query but based on the recommendation from TomTom Customer Services (to avoid being sent down narrow lanes in my car sat nav) I bought a Go 6250 in July 2019............. ;)

    But I sold it quite swiftly as for example it would not recognise the Dartford Tunnel crossing coming from Kent back into Essex. I also had issues being sent on circuitous or crazy routes locally which appeared to be partially linked to heights and weight restrictions. :s

    I was told that TomTom were aware of the issue but did not have a deadline to cure it, and have since read replies on the forum:

    “We have a ticket raised for this and the investigation is underway. However the team has not been able to identify the root cause for this “. :'(

    I was then recommended to get a Go Camper and whilst that recognised the Dartford Crossing, almost immediately I reported more crazy and illogical routing which "supposedly was to be cured" by a specialised map update to overcome this “feature”................ ;)

    Fast forward almost 2 years and the situation still persists on the Go Camper and I often read of similar issues with the Go 6250 re the Dartford Tunnel.

    I do wonder if TomTom has the capability or inclination to remedy the issues given the limited number of Truck / Camper units that are sold versus the Go 6200 / Go Premium which are the more popular mainstream device?

    I can only suggest you contact Customer Services to report the issue again as it is obviously very important to your livelihood as a HGV driver. Good luck. B)
  • fgvieites
    fgvieites Registered Users Posts: 5
    Apprentice Traveler
    Thanks, this issue only it's happening with the last map update, from December 20, let's see if the new map work better
  • Teecee259
    Teecee259 Registered Users Posts: 57
    Renowned Trailblazer
    Another 1.6gb update and yet again it has not corrected the Dartford Tunnel issue. This is incredible, what needs to happen to get something so crucial fixed TomTom? People spend a lot of money on ure products and they seem to be getting ignored!!